Julia Czerhoniak
Sparta,NJ
Summary
Proven National Account Manager at CHAMPS Trade Shows, adept in client relationship management and analytical problem-solving. Elevated key accounts, achieving a significant increase in sales through strategic account management and exceptional customer service. Skilled in multitasking and interpersonal communication, consistently surpassing sales targets by fostering client trust and executing data-driven strategies.
Overview
8
8
years of professional experience
Work History
National Account Manager
CHAMPS Trade Shows
Las Vegas, NV
06.2024 - Current
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Fostered an environment of collaboration and open communication with internal teams to ensure seamless execution of national account initiatives.
- Developed customized proposals that demonstrated a deep understanding of each client''s unique needs and goals.
- Resolved complex problems to positively impact sales and business direction.
- Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
- Brought lapsed accounts back to active status and providing additional revenue.
- Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
- Maximized revenue growth by identifying upsell opportunities within existing accounts.
- Increased market penetration by growing brand awareness.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Provided product demonstrations to share features, answer questions and overcome concerns.
- Maintained a high level of industry knowledge through ongoing research, attending conferences, and networking with industry professionals.
- Identified profitable business leads and built pipeline of prospective customers.
- Performed projects under-budget and on-time, maximizing efficiencies of print campaigns.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Salon Receptionist
Salon Di Panache
Sparta, New Jersey
10.2016 - Current
- Consistently kept reception area clean and tidy, creating an inviting environment for clients upon arrival. As well as maintaining present at desk area.
- Maintained a well informed up to date understanding of Phorest and how the system works.
- Contributed to the salon''s positive reputation by delivering exceptional customer service, resulting in numerous word-of-mouth referrals.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collaborated effectively with team members to ensure seamless coordination of client appointments and overall salon operations.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Listened closely to customer complaints and responded appropriately to issues.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
- Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
- Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
- Communicated with team members if clients canceled or changed appointment times.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Managed social media accounts for the salon, increasing brand awareness and attracting new clientele through engaging content creation.
- Maximized stylist productivity by coordinating schedules, managing appointment cancellations, and ensuring optimal utilization of resources.
- Implemented effective appointment reminder system via phone calls or text messages to reduce no-shows and last-minute cancellations.
- Boosted client retention with superior communication skills, providing a welcoming atmosphere and addressing concerns in a timely manner.
- Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
- Resolved client issues professionally, fostering trust in the salon's commitment to customer satisfaction.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled payments and processed credit card transactions.
- Updated customer records and maintained accurate client information.
- Enforced spa policies, following company procedures at all times.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Assisted with marketing campaigns to promote spa services.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Brand Ambassador
Gumroad
San Francisco, CA
03.2020 - 10.2022
- Developed a clientele using social media platforms to boost product/service sales with live interactions online.
- Developed creative displays and signage to draw customers to products/services.
- Increased sales by effectively communicating product/service benefits.
- Established and maintained positive relationships with customers.
- Greeted customers warmly and pleasantly answered inquiries.
- Educated customers during extensive periods of time during self taught services.
- Maintained clean, organized and professional work environment.
- Worked with isolated self discipline to achieve sales goals.
- Increased sales by effectively communicating product/service benefits.
- Planned and organized private events by working hand-in-hand with online service platforms.
- Increased sales by effectively communicating product/service benefits.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
- Analyzed campaign performance to refine tactics and boost future engagement.
- Adapted branding messages to align with diverse audience segments, ensuring widespread appeal.
- Hosted webinars and live Q&A sessions to engage with broader audience.
- Engaged with potential customers to foster positive brand image, leading to increased consumer interest.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Engaged customers to communicate key product/service features.
Preschool Teacher
Clendinning Nursery School
Nutley, NJ
09.2019 - 04.2020
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Applied play-based strategies to provide diverse approaches to learning.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Assisted and supervised [Number] children through entire school day.
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Fostered safe and inclusive classroom environment, allowing students to express themselves freely and respectfully.
- Utilized positive reinforcement to manage classroom behavior, creating supportive learning environment.
- Fostered independence in students by encouraging self-help skills and personal responsibility.
- Created safe and nurturing learning environment for preschoolers.
- Established positive relationships with students and families.
- Monitored classroom to verify safe and secure environment.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Utilized creative teaching strategies to engage students in classroom.
- Incorporated music, art and literature into curriculum.
- Implemented age-appropriate curricula to meet needs of young learners.
- Organized and supervised large and small group activities.
- Guided students to develop social, emotional and physical skills.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Supported students in developing self-esteem and self-confidence.
Food Server
Grande Saloon
Clifton, NJ
01.2019 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Managed inventory of dining supplies to prevent shortages during service.
- Improved dining experience by providing prompt, attentive service to guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Retail Cashier
Lola's Boutique |
Point Pleasant, NJ
06.2018 - 08.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Processed various payment methods accurately while maintaining confidentiality of customer information.
Education
High School Diploma -
Sparta High School
Sparta, NJ06.2018
Skills
- Goal-Oriented
- Client Relationship Building
- Organizational Skills
- Multitasking Abilities
- Attention to Detail
- Customer Service
- Cold calling expertise
- Sales tactics
- Account Management
- Territory Management
- Progress Reporting
- Brand Marketing
- Employee Retention
- Professional Demeanor
- Operating Procedures and Policies
- Data Confidentiality
- New Hire Onboarding
- Client Base Retention
- Sales Tracking
- Document Management
- Adaptability
- Written Communication
- Continuous Improvement
- Time management abilities
- Staff Supervision
- Analytical problem solver
- Interpersonal Communication
- Customer Complaint Resolution
- Professionalism
- Appointment Scheduling
- Goal Setting
- Sales process
- Analytical Thinking
- Sales processes
- Self Motivation
- Interpersonal Skills
- Client Relations
- Client Relationship Management
- Staff Training and Development
- Active Listening
- Effective Communication
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Reliability
- Problem-Solving
- Data-driven decision-making
Accomplishments
- Created multiple online brands.
- Successfully sold online services.
Landmark Forum
The Landmark Forum is a personal development program designed to help individuals achieve breakthroughs in their personal and professional lives. The Landmark Forum holds workshops that focuses on personal transformation. It aims to help participants identify and overcome limiting beliefs and barriers that may be hindering their success and happiness.
Timeline
National Account Manager
CHAMPS Trade Shows
06.2024 - Current
Brand Ambassador
Gumroad
03.2020 - 10.2022
Preschool Teacher
Clendinning Nursery School
09.2019 - 04.2020
Food Server
Grande Saloon
01.2019 - 06.2019
Retail Cashier
Lola's Boutique |
06.2018 - 08.2018
Salon Receptionist
Salon Di Panache
10.2016 - Current
High School Diploma -
Sparta High School