Jalen Albright
Roswell,GA
Summary
Driven Account Manager/Sales Professional with excellent verbal, listening, and written communication skills. Easily builds rapport with clients and colleagues alike. Networking expert! Highly adaptable, collaborative, with exemplary time management skills, and the capacity to implement sales strategies. Adept Microsoft Dynamics and Salesforce user. Problem-solver with a strong work ethic, motivation, and integrity. Able to work independently and in a dynamic team environment. Seeking an opportunity for career growth with increasing levels of responsibility.
Overview
9
9
years of professional experience
Work History
National Account Manager
Cogent Communications
04.2023 - Current
- Managing 170+ National Accounts
- Independent performer with self-generated network and conversion from cold calling
- Working knowledge of computer applications such as Microsoft Office and CRMs
- Help Cogent customers and prospects by positioning our services for new business
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Account Executive II
Hargray Fiber
03.2020 - 10.2022
- $1,000,000 in contracts sold
- $4 Million in approved network expansions
- Agent/Referral Manager; Team Lead
- Utilized Microsoft Dynamics & Salesforce to manage up to 50 door knocks per day
- Prospecting and Selling efforts through field work such as building walks, lobby events, property management relationships, and customer face-to-face meetings
- Conducted multiple CRM/Sales trainings and testing company wide
Account Manager
Comcast Business
05.2015 - 07.2019
- Managed 250+ strategic accounts, responsible for 30% year over year growth
- Utilized Salesforce to track 75+ outbound daily calls, generating 20+ new leads per week
- Responsible for 50+ inside sales accounts daily utilizing selling and active listening skills
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Education
Marketing
Marion Military Academy
Marion, Alabama 05.2014
High School Diploma -
Centennial High School
Roswell, GA05.2012
Skills
- Client Relationship Building
- Goal-Oriented
- Data-driven decision-making
- Business growth and retention
- Cold calling expertise
- Account Management
- Territory Management
- Sales pipeline development
- Goal Setting and Achievement
- Teamwork and Collaboration
Community Service
Youth Football Coach and Mentor
- Plan, coordinate and conduct practice session with 25 6th grade students
- Provide guidance, advice, feedback and support to students
- Lead team building activities to boost morale
- Communicate effectively with parents and community members
- Fundraise to reduce financial barriers for families
Kidney Advocate
- Advocate for early screening of kidney disease in at risk populations
- Attend and table online and in person kidney awareness events
- Volunteer at local screening events
- Promote local and national screening events
- Assist with social media for "Facing Struggle Gaining Strength" site
Timeline
National Account Manager
Cogent Communications
04.2023 - Current
Account Executive II
Hargray Fiber
03.2020 - 10.2022
Account Manager
Comcast Business
05.2015 - 07.2019
Marketing
Marion Military Academy
High School Diploma -
Centennial High School
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