Lindsay Bourgeois
Phoenix,Arizona
Summary
Healthcare and business administration experience for nearly 20 years. Familiar with all aspects of healthcare administration, engagement, wellness and proficient in Medical and Dental benefits as well as IRS regulations. Excellent communication skills and a very strong public speaker. Extremely proficient at client relations skills, critical thinking, and operates with meticulous attention to detail.
Overview
19
19
years of professional experience
1
1
Certification
Work History
National Account Manager
Cigna Healthcare
03.2023 - Current
- Currently managing a blended book of business of 13 medical/dental clients
- Develops and maintains trusted relationships
- Facilitates strategy and client management meetings, as needed to collaboratively develop client strategy and execution plan
- Informs and educates clients on Cigna activities (e.g., pilots, vendor collaboration, product and network updates, digital performance and enhancements)
- Provides written and oral communications of any changes that will impact benefits and plan design, such as clinical policy updates, claim processing guidelines, and plan readiness
- Coordinates and facilitates enrollment meetings and wellness events for all clients
- Performs data management and analysis as needed (vendor file management, ad hoc request) and provides actionable reporting and insights on plan performance
Client Engagement Consultant SR.
Cigna Healthcare of AZ
01.2021 - 03.2023
- Managed large complex book of business of medical/dental clients
- Used Cigna's Life Connected approach to develop customized engagement strategies that empower customers to become responsible health care consumers
- Was responsible for executing agreed upon recommended action plans to achieve specific engagement and outcome-based metrics for assigned medical and dental clients
- Provided ongoing analysis and evaluation of client communications/ well-being strategies to determine effectiveness, penetration, and impact to client’s total claims and utilization, biometric data, and employee engagement
- Served as a subject matter expert who effectively articulates and demonstrates Cigna's health engagement solutions
- Drove all aspects of open enrollment including but not limited to conducting on-site customer facing presentations/meetings on benefit and product offerings
- Coordinated and lead all onsite customer facing activities including health and benefit fairs, community events and non-clinical presentations
- Monitored and ensured Cigna appropriated funds such as Health Improvement Funds (HIF) are utilized in adherence with company guidelines
- Supported local sales team in new business opportunities, requests for proposals, external speaking engagements, community initiatives, and training, as applicable
Client Engagement Advisor
Cigna Healthcare
03.2016 - 01.2021
- Worked closely with the Account Management team and customer’s health and wellness team in executing the organization’s health management goals
- Conducted on-site presentations to existing and prospective clients to educate and inform on products and health promotion initiatives
- Partnered with Well-Being Coordinator and/or Engagement to facilitate wellness programs that educate and influence employees at the work site to lead healthy lifestyles
- Maintained knowledge and expertise in all products, programs, services and enrollment activity
- Effectively articulated and demonstrated Cigna’s capabilities and tools in the marketplace
- Drove customer engagement in Health Advocacy programs
- Provided supporting marketing materials to clients for implemented programs or wellness strategies
Senior Administrative Assistant Client Customer Engagement
Cigna Healthcare
02.2015 - 03.2016
- Supported the Customer Health and Wellness Team
- Submitted payment for clients through optional services and tracked payments from the Wellness Fund
- Entered all client events into Salesforce to be staffed for events
- Printed/packed and ships all materials for all client events
- Ordered kits for Open Enrollment
- Ordered/stocked/maintained all giveaways from Cigna Tree of Life
Senior Administrative Assistant Consumer Health Engagement
Cigna Healthcare
01.2012 - 02.2016
- Worked independently to support the Vice President, Manager and several Directors
- Provided on-boarding for new employees across the department
- Coordinated site visits for prospective external customers
- Provided additional administrative support as necessary
Team Lead Medical Administrative Associate
Cigna Medical Group
05.2006 - 01.2012
- Worked independently with responsibilities to include answering incoming calls, messaging, scheduling appointments, coordination of physician and nurse’s schedules
- Provided onboarding support for new employees and other duties as necessary
Medical Front Office Receptionist
Private Physician Practice
08.2005 - 04.2006
- Handled multiple front office duties including answering incoming calls, and scheduling appointments as well as other duties as necessary
Education
No Degree - Communications
Paradise Valley Community College
Phoenix,AZ High School Diploma -
Shadow Mountain High School
Phoenix,AZ 05-2005
Skills
- Account Management
- Client Relationship Building
- Communication skills
- Critical Thinker
- Goal-Oriented
Certification
Life, Accident and Health AZ License
The Chapman Institute Phoenix, AZ
- Certified Wellness Program Coordinator
National Council for Mental Well-Being Phoenix, AZ
- Adult Mental Health First Aid Instructor
Timeline
National Account Manager
Cigna Healthcare
03.2023 - Current
Client Engagement Consultant SR.
Cigna Healthcare of AZ
01.2021 - 03.2023
Client Engagement Advisor
Cigna Healthcare
03.2016 - 01.2021
Senior Administrative Assistant Client Customer Engagement
Cigna Healthcare
02.2015 - 03.2016
Senior Administrative Assistant Consumer Health Engagement
Cigna Healthcare
01.2012 - 02.2016
Team Lead Medical Administrative Associate
Cigna Medical Group
05.2006 - 01.2012
Medical Front Office Receptionist
Private Physician Practice
08.2005 - 04.2006
No Degree - Communications
Paradise Valley Community College
High School Diploma -
Shadow Mountain High School
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