Julia DeJames
Acworth,GA
Summary
Hard-working, dedicated, and detail-oriented job seeker with a strong ability to thrive in fast-paced work environments. Adept at actively engaging with customers and delivering excellent customer service. Eager to become a valued member of your team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Bahama Breeze Island Grille
01.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
Montaluce Winery & Vineyard
02.2023 - 12.2023
- Dedicated server that provides quick and efficient service
- Takes the time to establish rapport with guest
- Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests
- Effectively communicate with guests and co-workers to ensure guest satisfaction
- Operated POS terminals to input customer orders and accept payments in a timely and efficient manner
- Extensive wine knowledge
Wine Steward Team Lead
Kaya Vineyard and Winery
05.2021 - 02.2023
- Strong team player committed to assisting co-workers and management with all activities necessary for vineyard success
- Can accurately describe wines, winemaking techniques and winery history
- Leads guided tours, as needed, answers questions and provides general tourist information
- Comfortable talking with customers and capable of giving recommendations to fit the customers' tastes
- Provide excellent customer service including wine club sales
- Proficient in taking care of large groups and parties, pouring, and representing wine at events
- Assist customers with pairing of wine and other items such as meat, cheeses, desserts, etc
- Educate customers about general wine knowledge and product specific details, selling the experience as well as the product
- Schedule reservations for tastings, tours, and pairings
- Demonstrate strong skill set in suggestive selling techniques
- Open, set-up, break down, and close of tasting room facilities
- Manage inventory and pricing of products
- Can work flexible schedule to meet needs of business
- Handle and resolve concerns and questions that coworkers or customers may have
- Able to efficiently count and balance cash drawers
Cashier/Customer Service
Publix
10.2018 - 05.2021
- Motivated cashier with 3-year track record of success in providing exceptional service and sales support in a work environment
- Offered exceptional customer service with leadership abilities
- Created world-class customer experience through front-end customer engagement and point-of-sale interaction
- Maintained check out area in clean, neat and orderly fashion
- Verified credit acceptance by reviewing and recording driver's license number
- Trained cashiers in all phases of cashier functions and monitored for compliance
- Performed cashier duties
- Handled and resolved customer questions and concerns
Education
College Degree - Biology Pre-Med
University of North Georgia
Dahlonega, GA12.2023
High School Diploma -
North Paulding High School
Paulding County, GA05.2019
Skills
- Biology content knowledge
- Cellular and molecular biology
- Anatomy and biology
- Laboratory experience
- Manual data entry
- POS
- Time management
- Problem solving
- Guest Services
Certification
TIPS Certification, 07/01/21, Present, A skills-based training program that is designed to prevent intoxication, underage drinking, and drunk driving.
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation - Description
I was the Social Chairwoman for my sorority. This position entails planning social gatherings as well as facilitating event planning for large formal events, maintaining important documents from vendors, scheduling shuttle bus companies, and staying within a given budget. In this position I was responsible for risk management issues including how to prevent underage drinking, deal with outbursts in a calm and respectful manner, and ensuring no guest is over consuming alcohol.
Timeline
Bartender
Bahama Breeze Island Grille
01.2024 - Current
Server
Montaluce Winery & Vineyard
02.2023 - 12.2023
Wine Steward Team Lead
Kaya Vineyard and Winery
05.2021 - 02.2023
Cashier/Customer Service
Publix
10.2018 - 05.2021
High School Diploma -
North Paulding High School
TIPS Certification, 07/01/21, Present, A skills-based training program that is designed to prevent intoxication, underage drinking, and drunk driving.
College Degree - Biology Pre-Med
University of North Georgia
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