Julia Duensing
Racine,WI
Summary
Talented customer service professional successful at maintaining satisfied, loyal customers by providing exceptional support for any need. Good troubleshooter and problem-solver with analytical and organized approach. Bringing many years of related experience and team-oriented mentality.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Service/Parts Advisor
Gordie Boucher Ford
Kenosha, WI
07.2025 - Current
- Provided excellent customer service through effective communication and active listening.
- Answer calls and emails promptly to assist customers as needed.
- Handled cash, credit, and online points payments accurately during transactions.
- Monitored inventory levels with parts and reported discrepancies promptly.
- Check in all special order parts and notify customer when parts have arrived.
Customer Service Advisor
CarMax
Kenosha, Wisconsin
03.2021 - 07.2025
- Managed a team of technicians ensuring customer expectations were being met.
- Processed payments accurately according to company policies and procedures.
- Assisted customers with vehicle inquiries and repair processes.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Educated customers on repairs and warranty services.
- Trained new staff on company policies and customer service protocols.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
Automotive Detailer
CarMax
Kenosha, WI
04.2020 - 03.2021
- Conducted thorough inspections to identify detailing needs and service requirements.
- Collaborated with team members to meet daily detailing targets and schedules.
- Inspected finished products to ensure they meet customer satisfaction standards.
- Applied protective coatings to surfaces, ensuring longevity and quality of finish.
Inventory Associate
CarMax
Kenosha, WI
01.2019 - 04.2020
- Operated inventory management systems for tracking incoming and outgoing merchandise.
- Trained new associates on inventory procedures and best practices for operations.
- Assisted in receiving shipments, inspecting items for quality and accuracy.
- Inspect vehicles for front lot quality ensuring they are up to company standards.
Education
Associate of Arts - Communications
University of Wisconsin Parkside
Kenosha, WI 09.2018 - 03.2020
Skills
- Customer service excellence
- Effective communication
- Conflict resolution
- Team management
- Attention to detail
- Time management
- Inter-department collaboration
- Warranty education
Timeline
Service/Parts Advisor
Gordie Boucher Ford
07.2025 - Current
Customer Service Advisor
CarMax
03.2021 - 07.2025
Automotive Detailer
CarMax
04.2020 - 03.2021
Inventory Associate
CarMax
01.2019 - 04.2020
Associate of Arts - Communications
University of Wisconsin Parkside
09.2018 - 03.2020