Alexa LaPlante
Harrisville,NY
Summary
Knowledgeable Service/Parts Advisor proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Service/Parts Advisor
Blevins Ford
12.2021 - Current
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Assisted customers in finding appropriate parts promptly.
Direct Support Professional Medical
United Helpers
08.2020 - 12.2021
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Education
High School Diploma -
06.2019
Skills
- Parts Cataloging
- Problem-solving skills
- Ordering parts
- Customer Service
- Written Communication
- Time management abilities
- Multitasking
- Active Listening
- Adaptability and Flexibility
- Teamwork and Collaboration
Timeline
Service/Parts Advisor - Blevins Ford
12.2021 - Current
Direct Support Professional Medical - United Helpers
08.2020 - 12.2021
Harrisville Junior-Senior High School - High School Diploma,