Julia Dwamena
Bowie,Maryland
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Client Operations
Morgan Stanley
Baltimore, MD
08.2022 - Current
- Build sustainable client relationships built on trust by applying excellent communication and interpersonal skills
- Audit customer account information to identify issues and develop solutions
- Follow up with customers through calls and emails to proactively resolve issues and maintain satisfaction
- Lead projects and distribute tasks to team members
- Provide continuous feedback to internal stakeholders on assigned project
Assistant Project Manager-Intern
L'Oréal
, France
01.2022 - 05.2022
- Coordinated deployment and communication plan for largest innovation student competition- L’Oréal Brandstorm 2022
- Supervised 360 activation rollout partnership with stakeholders and agencies to maximize countries satisfaction
- Analyzed project performance measures (KPIs) to support decision-making
- Maintained client relationship with internal stakeholders and established relationships and rapport with business leaders to accomplish goals
- Managed about 80,000 communications on Slack workspace to improve direct communication with all participants
HR Generalist-Intern
Cushman & Wakefield
Washington DC
06.2021 - 08.2021
- Conducted interviews to understating attrition and invoke positive changes within company
- Prepared data using Microsoft Excel and produced various reports with accuracy
- Assisted Business Partners by scheduling phone screens and supported with the necessary resources to execute project successfully
HR Immigration Coordinator
Dentsu International
Columbia, Maryland
09.2019 - 12.2020
- Monitored and reviewed new hire candidates to ensure viability from an immigration perspective
- Stayed up to date on policies and processes, and updated reports accordingly as processes changed
- Partnered with external immigration provider to manage immigration cases for new and existing employees
- Provided insightful recommendations to HR Business Partners and clients related to business immigration
- Participated in special projects to facilitate employee onboarding experience
Student Worker
University of Toledo
Toledo, Ohio
03.2016 - 05.2019
- Utilized administrative skills by managing database to store information for reference, reporting and analysis and produced quality communications for internal and external use
- Maintained contact with prospective international students through phone calls and emails
- Communicated with international students
Education
Master of Science - International Business
IESEG School of Management
France05.2022
Bachelor of Arts - Global Studies
The University of Toledo
Toledo, OH05.2019
Some College (No Degree) - Early Childhood Education
Howard Community College
Columbia, MDSkills
- Customer Service
- Planning & Organizing
- Administrative skills
- Expatriate Management
- Handle confidential information
- Performance Evaluations
- Onboarding
- Team Leadership
- Performance Management
- Administration and Operations
- Microsoft Office
- SEVIS
International Experience
Living in France Experience
- Took French courses to improve my speaking skills
- Lived with a host family to learn more about the French culture
Volunteer Experience
2018 Haiti Outreach, The University of Toledo
- Collaborated with a group of 20 people to help clean the community
- Distributed food and clothing to the people of Les Cayes
Timeline
Client Operations
Morgan Stanley
08.2022 - Current
Assistant Project Manager-Intern
L'Oréal
01.2022 - 05.2022
HR Generalist-Intern
Cushman & Wakefield
06.2021 - 08.2021
HR Immigration Coordinator
Dentsu International
09.2019 - 12.2020
Student Worker
University of Toledo
03.2016 - 05.2019
Master of Science - International Business
IESEG School of Management
Bachelor of Arts - Global Studies
The University of Toledo
Some College (No Degree) - Early Childhood Education
Howard Community College