Julia Frasure
Richmond,KY
Summary
Dynamic Customer Service Team Lead with a proven track record in complaint resolution and client engagement. Skilled in team leadership and enhancing customer satisfaction through effective training and operational improvements.
Positive, upbeat individual with strong leadership qualities and excellent interpersonal skills. Thorough understanding of customer service principles and adept at managing conflict resolutions and enhancing team performance. Dedicated to driving customer satisfaction and fostering collaborative team environment.
Overview
1
1
year of professional experience
Work History
Customer Service Team Lead
McDonald's
Richmond, KY
08.2025 - Current
- Led team in delivering exceptional customer service during peak hours.
- Resolved customer complaints efficiently, enhancing overall satisfaction.
- Trained new employees on service protocols and operational standards.
- Monitored daily operations to ensure compliance with quality standards.
- Implemented solutions to reduce wait times and improve service speed.
- Maintained a positive work environment, fostering teamwork and collaboration.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
Flood & Tornado Relief
Operation Blessing Disaster Relief
London, KY
05.2025 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Service Project-Bedframe Assembly
Sleep in Heavenly Peace
Richmond, KY
05.2025 - 05.2025
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Upon The Rock CA
Richmond, KYAssociate of Applied Science - Integrated Engineering
BCTC
Lexington05-2028
Skills
- Staff education and training
- Complaint resolution
- Client engagement
- Creative problem solving
- Money handling
- Escalation handling
- Technical support
- Teamwork
- Multitasking and organization
- Team leadership
- Reliability
Timeline
Customer Service Team Lead
McDonald's
08.2025 - Current
Flood & Tornado Relief
Operation Blessing Disaster Relief
05.2025 - 05.2025
Service Project-Bedframe Assembly
Sleep in Heavenly Peace
05.2025 - 05.2025
High School Diploma -
Upon The Rock CA
Associate of Applied Science - Integrated Engineering
BCTC