Julia Freelan
Wilton Manors,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Advocate
Safelite AutoGlass
Pembroke Park, FL
02.2023 - 04.2023
- Responded promptly to customer inquiries in person, by telephone or electronically.
- Greeted and assisted customers with inquiries regarding products and services.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Responsible for scheduling, ordering of glass and supplies, and routing of technicians both in shop and mobile for auto glass repair and replacement.
- Filed and submitted insurance claims.
- Arranged documents for insurance claims.
- Researched and followed up on denied insurance claims.
Server
Hamburger Mary's
Wilton Manors, FL
03.2022 - 12.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Greeted and assisted customers with inquiries regarding products and services.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Customer Service Cashier
Speedway Gas Station
Davison, MI
12.2020 - 07.2021
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Greeted customers and responded to informational requests.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Childcare Assistant
Fenton Academy Learning Center
Fenton, MI
01.2020 - 06.2020
- Provided safe, nurturing and stimulating environment for children.
- Observed and monitored the safety of all children in care.
- Assisted in meal preparation including preparing snacks and drinks.
- Supervised and cared for children ages newborn to 6.
- Collaborated daily with classroom teachers to keep activities running smoothly.
Cashier
Fenton Party Shop
Fenton, MI
12.2017 - 01.2020
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
Customer Service Cashier
Taco Bell
Fenton, MI
03.2017 - 11.2017
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
Education
GED -
Kellogg High School
Battle Creek, MI12-2018
Lake Fenton High School
Linden, MISkills
- Food Inspection
- Supply Restocking
- Food Running
- Guest Seating
- Liquor, Wine, and Food Service
- Professional telephone demeanor
- Complaint resolution
- Creative problem solving
- Order fulfillment
- Route dispatch
- Administrative support
Skills
- Automotive knowledge and maintenance
- Hands on learner
- OSHA certified
Timeline
Customer Service Advocate
Safelite AutoGlass
02.2023 - 04.2023
Server
Hamburger Mary's
03.2022 - 12.2022
Customer Service Cashier
Speedway Gas Station
12.2020 - 07.2021
Childcare Assistant
Fenton Academy Learning Center
01.2020 - 06.2020
Cashier
Fenton Party Shop
12.2017 - 01.2020
Customer Service Cashier
Taco Bell
03.2017 - 11.2017
GED -
Kellogg High School
Lake Fenton High School