Julia Frias
Winnetka,CA
Summary
Dedicated Dental Office Administrator with over 7 years of experience in optimizing patient scheduling and billing processes. Known for fostering strong patient relationships and implementing process improvements that enhance communication and satisfaction in the practice.
Overview
9
9
years of professional experience
Work History
Dental Office Administrator
Cohen Kaye Dental
10.2018 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated insurance verification and billing processes, ensuring accurate claims submission.
- Developed and maintained patient records using dental practice management software.
- Fostered relationships with patients, addressing concerns to promote a welcoming atmosphere in the practice.
- Implemented process improvements that enhanced patient communication and satisfaction levels.
- Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
- Trained new hires on office procedures, software usage, and customer service best practices for seamless integration into the team.
- Managed sterilization of instruments and equipment, adhering to strict infection control protocols.
- Supported dentists during examinations and procedures by anticipating needs and providing necessary tools.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Team Associate
Bath & Body Works
10.2024 - 11.2025
- Supported team in achieving sales goals through effective product knowledge and customer engagement.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
Team Member
Jamba Juice
07.2017 - 06.2019
- Monitored inventory levels and restocked supplies to support uninterrupted service delivery.
- Collaborated with team members to streamline workflow during peak hours, enhancing overall efficiency.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Operated blending and juicing equipment to prepare high-quality beverages efficiently.
- Assisted in daily food preparation activities, ensuring consistent quality and adherence to recipes.
Education
Certified Dental Assistant - Dental Assistant
Concorde Career College
North Hollywood, CA01-2018
High School Diploma -
Canoga Park High School
Canoga Park, CA06-2016
Skills
- HIPAA compliance
- Dental software proficiency
- Claims processing
- Reception duties
- Phone etiquette
- Patient scheduling
- Office organization
- Invoicing and billing
Timeline
Team Associate
Bath & Body Works
10.2024 - 11.2025
Dental Office Administrator
Cohen Kaye Dental
10.2018 - Current
Team Member
Jamba Juice
07.2017 - 06.2019
Certified Dental Assistant - Dental Assistant
Concorde Career College
High School Diploma -
Canoga Park High School