Accomplished Regional Vice President of Operations with a proven track record in boosting productivity and operational efficiency. Specializes in strategic planning and team leadership to align with organizational goals. Demonstrates exceptional communication and problem-solving abilities, fostering seamless operations and collaboration among teams.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Regional Vice President of Operations
The RMR Group (Carroll Management)
12.2021 - Current
Developed and implemented standard operating procedures to enhance operational efficiency across regions.
Conducted regular audits of processes, identifying improvement areas and streamlining workflows.
Facilitated training programs for staff, promoting skill enhancement and continuous improvement culture.
Analyzed market trends to inform strategic planning and drive regional growth initiatives.
Established key performance indicators, ensuring accountability and progress tracking in operations.
Coordinated with marketing teams to create promotional campaigns that boosted property visibility.
Directed development of regional strategies focused on increasing efficiency and profitability.
Fostered collaboration among property managers to share best practices and improve performance.
Regional Property Manager
Unified Residential Management
Jacksonville
03.2020 - 12.2021
Oversaw portfolio of 1,900 units across nine communities in Jacksonville and Columbus.
Conducted regular property inspections to ensure adherence to safety standards and maintenance protocols.
Developed and executed marketing strategies that enhanced property visibility and attracted tenants.
Managed vendor contracts and negotiated service agreements to improve operational efficiency.
Streamlined leasing processes, reducing vacancy periods and increasing occupancy rates.
Executed annual budget planning and oversight to align financial performance with organizational goals.
Prepared monthly financial reports detailing income, expenses, and cash flow.
Regional Property Manager
ResProp Management (FKA Avesta)
Jacksonville
01.2017 - 03.2020
Managed a portfolio of eight communities for a total of 1,707 units.
Ensuring that the properties in the portfolio are meeting and exceeding all financial and occupancy goals.
Managing all advertising, online reputation, resident satisfaction, financial benchmarks, and teammate performance.
Orchestrated smooth transitions for several property takeovers and sales.
Create and oversee budgets for all properties in the portfolio managing both physical and economic occupancy.
Manage Capex and value add projects for the portfolio.
Community Manager
Avesta
Jacksonville
10.2014 - 01.2017
Received CAM certification.
Managed a staff of 8 performing all hiring, firing, payroll and semiannual staff evaluations.
Oversaw budget and scheduling of multi-million dollar renovations.
Managed all aspects of leasing, marketing and resident relations.
Coded and managed all payables, payroll and rent due.
Managed community accounts payable and receivables.
Took community up to 1% in the nation for resident satisfaction.
Community Manager
PRG
Jacksonville
03.2014 - 10.2015
Manage staff of 7 performing all hiring, firing, payroll and staff evaluations.
Oversee budget and scheduling of multimillion dollar renovation.
Manage all aspects of leasing, marketing and resident relations.
Code and manage all payables, payroll and rent due.
Community Manager
Perimeter Realty
Jacksonville
06.2012 - 02.2013
Assisted in the lease up of the community as construction was completed.
Posted all rents and accounts receivables.
Supervised leasing staff of 6 and oversaw all leasing and marketing efforts.
Oversaw community operations, resident retention and resident satisfaction.
Community Manager
Sentinel Real Estate
Jacksonville
11.2007 - 06.2012
Managed staff of 6 performing all hiring, firing, payroll and staff evaluations.
Create and managed annual budgets and supervised all capital projects.
Reviewed for approval all applications and leases.
Coded, entered and handled all payables and payroll.
Assistant Manager
Stephen D. Bell & Co.
Jacksonville
07.2006 - 11.2007
Successful in increasing occupancy, decreasing account delinquency for community.
Managed community accounts payable and receivables maintaining low delinquency monthly.
Code bills for payment weekly and handled staff payroll.
Managed resident satisfaction and apartment home leasing.
Education
B.S. - Sociology
Florida State University
Tallahassee, FL
01.2004
Skills
Operational efficiency and excellence
Performance metrics and analysis
Process auditing and improvements
Strategic planning and development
Team collaboration and engagement
Decision making and problem solving
Certification
CPM® - Institute of Real Estate Management (IREM)
Accomplishments
GlobeSt. Woman of Influence Award - 2024
Affiliations
First Coast Apartment Association - Current President 2025