Julia Gardiner
Vineyard Haven
Summary
Dynamic Assistant Manager with proven expertise at Sonic Drive-in, excelling in financial management and customer relations. Enhanced customer satisfaction by resolving complaints swiftly and accurately managing cash, reducing discrepancies by 15%. Skilled in team leadership and conflict resolution, fostering a positive work environment and driving operational success.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Sonic Drive-in
02.2022 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Associate of Arts - Fine Arts
Brigham Young University Idaho
Rexburg, IDSkills
- Customer service
- Money handling
- Decision-making
- Problem-solving
- Time management
- Staff supervision
- Professional and courteous
- Staff training
Timeline
Assistant Manager
Sonic Drive-in
02.2022 - 11.2023
Associate of Arts - Fine Arts
Brigham Young University Idaho
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