JULIA GIAMPIETRO
STAMFORD,UNITED STATES
Overview
6
6
years of professional experience
Work History
Customer Success Manager
PlayPlay
New York, New York
04.2025 - Current
- Manage a portfolio of 150+ customer accounts, driving retention, adoption, and expansion opportunities across diverse industries.
- Achieved a 98% renewal rate in Q2, reflecting strong customer relationships, proactive engagement, and effective account management.
- Serve as the U.S. point of contact for reviewing and editing customer-facing website copy for new feature launches, ensuring clarity, accuracy, and brand alignment.
- Designed and authored a comprehensive Customer Success playbook, codifying best practices and learnings to accelerate onboarding and performance of new CSMs.
- Lead end-to-end renewal process, from proactive outreach and value demonstration to negotiation and contract execution, consistently maintaining strong retention rates.
- Partner cross-functionally with Sales, Product, and Marketing to relay customer feedback, influence roadmap decisions, and improve overall customer experience.
Customer Success Manager
Dataiku
New York, New York
08.2023 - 01.2025
- Recognized as Customer Success Manager Rookie of the Year, demonstrating exceptional performance in managing customer
relationships and driving success metrics. - Managed a $3M book of business, achieving a full ramp to 19 customers within 6 months, followed by an expansion to 27 accounts in one year.
- Cultivated key customer relationships and acted as a strategic advisor, delivering personalized enablement and support, resulting in increased adoption and revenue.
- Collaborated with external partners to support at-risk customers, driving adoption through MVP development and
showcasing Dataiku's value to address critical business challenges and strengthen customer retention. - Spearheaded onboarding and cross-functional initiatives with Sales Leaders, Data Scientists, and Global Services, ensuring seamless client enablement and expanding product utilization.
- Identified and addressed key account pain points, delivering value-driven insights and future-proof metrics that strengthened customer retention and renewal rates.
- Strategically secured technical resources for customers requiring specialized support, ensuring timely assistance on targeted topics to enhance solution adoption and customer satisfaction.
- Focused on core Customer Success pillars that drove renewals, upsells, and customer satisfaction metrics.
Strategic Business Development
Dataiku
New York, New York
06.2021 - 08.2023
- Pioneered the path to become the first BDR to move from the Sales to Customer team.
- Generated $9M in pipeline by driving new conversations across 50 companies, including 25 greenfield accounts.
- Successfully sourced a new logo $380,000 enterprise deal.
- Drove 50% of targeted accounts to the goal stage in the sales cycle, establishing a consistent record of new business acquisition and pipeline development.
Senior Consultant
Daversa Partners
Westport, Connecticut
07.2019 - 06.2021
- Executed high-level executive placements, managing end-to-end search processes for C-suite roles, including CEO, CRO, and CMO.
- Developed close relationships with founders and C-level executives, providing market intelligence and insights to align hiring strategies with business objectives.
Education
Bachelor of Science - Marketing
Fairfield University
Fairfield, CT05-2019
Skills
- Salesforce
- Salesloft
- Backoffice
- Tableau
- Zoho
- Mixpanel
- Microsoft Suite
- Dataiku
Timeline
Customer Success Manager
PlayPlay
04.2025 - Current
Customer Success Manager
Dataiku
08.2023 - 01.2025
Strategic Business Development
Dataiku
06.2021 - 08.2023
Senior Consultant
Daversa Partners
07.2019 - 06.2021
Bachelor of Science - Marketing
Fairfield University
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