JULIA GLASS
Summary
Disciplined candidate eager to utilize strong math and analytical skills. Skilled in data entry, invoice processing and accounting software. Strong attention to detail and committed to meeting tight deadlines.
Overview
24
24
years of professional experience
Work History
Shipping and Receiving Clerk
W. G. Roe and Son's
09.2015 - 04.2021
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained records by imaging invoices, debits, and credits.
- Reviewed order data to verify transactions and shipping dates.
Sales Associate
Lowes
08.2014 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Provider Services Representative
United Healthcare Group
05.2009 - 07.2013
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Best Buy Distribution Center
01.2007 - 04.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Department Supervisor
Home Depot
02.2003 - 09.2007
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Medical Claims Processor
Aetna
07.1997 - 01.2003
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
- Monitored and updated claims status in claims processing system.
- Managed large volume of medical claims on daily basis.
Education
High School Diploma -
Haines City Senior High School
Haines City, FL06.1983
Certificate - Secretarial Studies And Office Administration
Ridge Vocational Technical School
Winter Haven, FL06.1983
Skills
- Shipping and Receiving
- Invoice Processing
- Validation of Discrepancies
- Check Processing
- Bookkeeping Operations
- Month-End Reports
- Collections and Invoice Processing
- Accounts Payable and Receivable
- GL Reconciliation
Timeline
Shipping and Receiving Clerk
W. G. Roe and Son's
09.2015 - 04.2021
Sales Associate
Lowes
08.2014 - 09.2015
Provider Services Representative
United Healthcare Group
05.2009 - 07.2013
Customer Service Representative
Best Buy Distribution Center
01.2007 - 04.2009
Department Supervisor
Home Depot
02.2003 - 09.2007
Medical Claims Processor
Aetna
07.1997 - 01.2003
High School Diploma -
Haines City Senior High School
Certificate - Secretarial Studies And Office Administration
Ridge Vocational Technical School