Julia Henary
Mantua
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
Children’s Advantage
Ravenna
08.2022 - 07.2024
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Collaborated with other service providers to ensure continuity of care for clients.
- Provided crisis intervention support for clients in emergency situations.
- Monitored client progress through regular follow-up contacts.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Provided referrals to appropriate health care providers or other community resources.
Cashier
Drug Mart
Kent
09.2021 - 07.2022
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Cashier
Mako’s market and pharmacy
Uhrichsville
05.2020 - 08.2021
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
Waitress
Union country club
Dover
05.2018 - 08.2021
- Answered questions about menu items, ingredients, and pricing.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Bussed tables as needed during peak hours.
- Greeted customers and provided menus.
- Organized take-out orders efficiently according to customer requests.
- Prepared checks accurately and processed payments promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
Bachelor of Arts - Psychology With Concentration in Child Psych
Kent State University
Kent, OH12-2023
Skills
- Case documentation
- Crisis intervention
- Care coordination
- Client assessment
- Service planning
- Communication skills
- Referral networking
- Team collaboration
- Conflict resolution
- Time management
- Client advocacy
- Data management
- Empathy and compassion
- Staff education and training
- Emotional awareness
- Stress management
- Patient assessments
- Active listening
Certification
- I have my certification (ACM) in case management
Accomplishments
- I graduated summa cum laude from Kent state university
Timeline
Case Manager
Children’s Advantage
08.2022 - 07.2024
Cashier
Drug Mart
09.2021 - 07.2022
Cashier
Mako’s market and pharmacy
05.2020 - 08.2021
Waitress
Union country club
05.2018 - 08.2021
Bachelor of Arts - Psychology With Concentration in Child Psych
Kent State University