JULIA HICKLE
Pearland
Summary
Dynamic and results-oriented professional with a proven track record at Progressive, adept in customer service and sales. Excelled in building client relationships and optimizing sales strategies, significantly enhancing client satisfaction. Skilled in leadership and computer literacy, demonstrating flexibility and strong communication across diverse roles.
Overview
16
16
years of professional experience
Work History
Insurance Agent
Progressive
06.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
Nanny
Private Family
01.2012 - 06.2023
- Managed the schedule for the children, driving/ picking up from events like sports and school
- Accommodated last minute schedule changes and adhered to parent guidelines
- Creating a safe, fun, secure and loving environment for children
Teacher
Private Family
01.2011 - 01.2012
- Delivered and created activities for up to 16 students
- Consistently communicated with parents on student behavior and developmental progress
- Maintained well - controlled classrooms by outlining standards and reinforcing positive behavior
Manager
Darque Tan
Pearland
01.2009 - 01.2011
- Managed staff and daily operations of salon
- Supervised personnel in customer service, team work, and merchandising techniques
- Hired and trained personnel and created weekly schedules for employees
Education
Associates -
SAN JACINTO SOUTH COLLEGE
01.2009
High School Graduate -
CLEAR BROOK HIGH SCHOOL
01.2007
Skills
- Leadership
- Customer service
- Licensed Insurance Agent
- Administrative
- Sales
- Computer Literacy
- Strong Communication
- Flexibility
Timeline
Insurance Agent
Progressive
06.2023 - Current
Nanny
Private Family
01.2012 - 06.2023
Teacher
Private Family
01.2011 - 01.2012
Manager
Darque Tan
01.2009 - 01.2011
Associates -
SAN JACINTO SOUTH COLLEGE
High School Graduate -
CLEAR BROOK HIGH SCHOOL