Casey Mauldin
Mesa
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Parts and Warranty Manager
Collins Comfort Masters
Tempe
10.2023 - Current
- Managed warranty claims process for residential HVAC services.
- Coordinated with technicians to assess service-related warranty issues.
- Reviewed warranty documentation for accuracy and compliance standards.
Customer Servicer Supervisor
Collins Comfort Masters
Tempe
11.2020 - 10.2023
- Supervised customer service team, ensuring high-quality support and service delivery.
- Trained new staff on company policies and customer service protocols.
- Resolved escalated customer complaints, maintaining satisfaction and loyalty.
Sales Coordinator
AC Hotel
Tempe
05.2016 - 05.2020
- Coordinating services for clients and in-house guests
- Typing proposals, letters, and contracts
- Monitoring room blocks and providing clients with rooming list
- Constantly checking, labeling, and filing reports
Front Desk Receptionist
Marriott Hotel
Mesa
05.2014 - 05.2016
- Assisted guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
- Registered guests and manages the rooming chart.
- Collected payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
- Balanced cash drawer by counting cash at beginning and end of work shift.
Education
High School Diploma -
Desert Ridge High School
Mesa, AZSkills
- Customer relationship management
- Effective communication
- Leadership
- Training
- Multitasking
- Time Management
Timeline
Parts and Warranty Manager
Collins Comfort Masters
10.2023 - Current
Customer Servicer Supervisor
Collins Comfort Masters
11.2020 - 10.2023
Sales Coordinator
AC Hotel
05.2016 - 05.2020
Front Desk Receptionist
Marriott Hotel
05.2014 - 05.2016
High School Diploma -
Desert Ridge High School