Julia Kimberlin
Roanoke,VA
Summary
Driven professional with a proven track record at National Optical, adept in organization and time management. Excelled in enhancing customer relations and reducing overdue balances by fostering timely payments at Law Office John P. Frye. Skilled in telephone communication and scheduling, achieving significant improvements in efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Receptionist
National Optical
01.2014 - 01.2016
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patients records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Looking up patient insurance & coverage for copay , submitted insurance claims for doctor visits .
- Submitted insurance claims for contacts or frames.
Debt Collector
Law Office John P. Frye
01.2010 - 01.2013
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Education
Associate Of General Studies -
Penn Foster
Scranton, PA05.2004
Skills
- Organization skills
- Time Management
- Telephone skills
- Scheduling
Timeline
Receptionist
National Optical
01.2014 - 01.2016
Debt Collector
Law Office John P. Frye
01.2010 - 01.2013
Associate Of General Studies -
Penn Foster