JULIA KUPRIYANOV
Lake Stevens,WA
Summary
Efficient Patient Care Coordinator with expertise in client relationship management and organizational leadership. Proficient in multiple softwares and departments in optimizing staff schedules, enhancing productivity, and fostering a positive work environment. Recognized for developing strong relationships and implementing effective solutions to improve operational efficiency.
Overview
17
17
years of professional experience
Work History
Scheduling Coordinator
Alpha Home Health and Hospice
07.2024 - Current
- Coordinated daily schedules for 38+ staff members & 300 + patients efficiently ensuring optimal coverage and productivity.
- Proactively identified scheduling conflicts and developed quick solutions to promote efficiency and profitability.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments
- Collaborated with intake department in daily meetings by forecasting clinicians availability for future starts of cares
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy
Branch Office Coordinator
CenterWell Home Health
11.2020 - 06.2024
- Cross Trained to cover all non-clinical roles such as Medical Records,Billing,Scheduling. Intake & IT.
- Efficiently assisted Intake/ Scheduler in completing referrals to meet weekly admissions target.
- Participated in recruiting top talent for the branch, conducting interviews and supporting onboarding processes to ensure successful integration into the team.
- Prepared and performed weekly HR audits on all branch employee records.
- Ordered and managed all office, technology and medical supplies.
Front Desk Supervisor
Foundation House At Northgate
09.2017 - 10.2020
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Supported sales efforts by giving tours to promote independent and assisted living- accommodations during interactions with potential clients or guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Monitored all security cameras and procedures by conducting visitor badge verifications, daily cash reconciliations and weekly emergency audits.
Jewelry Sales Manager
Harry Ritchie's Jewelers
11.2014 - 09.2017
- Actively developed and executed marketing programs by expanding existing and new customer relationships resulting with an increase in sales and traffic flow.
- Developed a loyal clientele base through consistent follow-up, relationship-building activities, and exceptional customer care.
- Oversaw daily operations of the store, including opening/closing procedures, cash handling processes, and adherence to security protocols.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established sales goals for team members based on individual strengths and areas for development; provided ongoing coaching, weekly staff meetings and monthly evaluations to support success in reaching targets.
Guest Services Manager
The Customer Service Experts, Everett Mall
04.2012 - 11.2014
- Developed rapport with guests, anticipating needs and providing tailored recommendations for local attractions.
- Assisted marketing department during gift card sales, seasonal promotions and store grand openings to create memorable shopping experiences for guests.
- Supervised a team of six guest service ambassadors ensuring adherence to policies, procedures, and top-notch customer service standards.
- Conducted regular performance evaluations of staff members to foster growth, development, and accountability in the workplace.
- Performed daily cash replenishments, bank deposits and lottery sales audits.
Administrative Assistant
The Home Floors
02.2009 - 04.2012
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data..
Education
No Degree - Computer Networking
Everett Community College
Everett, WAHigh School Diploma -
Penn Foster Career School
Scranton, PA01-2007
Skills
Trilingual in English, Ukrainian & Russian
Proficient in MS Office, Word, Excel, Outlook, PowerPoint, Teams, Workday, ADP, Forcura, Epic, HRIS & Homecare Homebase
Client Relationship Management
Business Sales Development
Organizational Leadership
Staff Recruiting,Training and Mentoring
Determined Quick Learner
Critical Thinking and Problem Solving
Timeline
Scheduling Coordinator
Alpha Home Health and Hospice
07.2024 - Current
Branch Office Coordinator
CenterWell Home Health
11.2020 - 06.2024
Front Desk Supervisor
Foundation House At Northgate
09.2017 - 10.2020
Jewelry Sales Manager
Harry Ritchie's Jewelers
11.2014 - 09.2017
Guest Services Manager
The Customer Service Experts, Everett Mall
04.2012 - 11.2014
Administrative Assistant
The Home Floors
02.2009 - 04.2012
High School Diploma -
Penn Foster Career School
No Degree - Computer Networking
Everett Community College