Open To Work
Julia LaPan
Clifton
Work Preference
Summary
Detail-oriented warranty administrator committed to maintaining high accuracy in claim submissions, resulting in minimal rejections. Strong organizational skills ensure thorough documentation and timely processing of warranty claims. Ability to foster relationships with manufacturers leads to faster approvals and enhanced customer satisfaction.
Overview
7
7
years of professional experience
Work History
WARRANTY ADMINISTRATOR
MOTORCYCLE MALL
04.2023 - Current
- Ensured accuracy in claim submissions, minimizing rejections from incorrect information or missing documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for completion, accuracy, and legibility, reducing processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Monitored factory recalls and announcements to stay on top of changes.
- Cultivated relationships with manufacturers' representatives, streamlining communications and expediting claim approvals.
- Communicated changes in manufacture warranties to service department staff.
- Facilitated communication for service advisors by addressing customer inquiries over the phone.
- Create internal and customer repair orders for requested repairs as well as recall repairs.
- Responsible for quoting parts needed for internal damages as well customer repair quotes.
DATA ENTRY CLERK
HUDSON COUNTY MOTORS
08.2021 - 03.2023
- Ordered parts for over-the-counter and service repair orders to fulfill customer needs.
- Track orders and update salesman on status of order, as well as tracking information.
- Set up part numbers along with the MSRP and Dealer costs.
- Operated the cashier booth. Processed cash, check, and credit card transactions.
- Contacted manufacturers for ETAs on backordered parts to ensure timely repairs for customers.
RETAIL SALES ASSOCIATE
HARBOR FREIGHT TOOLS
09.2020 - 08.2021
- Engaged with customers to address inquiries and provide assistance.
- Utilized knowledge of product specifications to assist customers in finding appropriate items.
- Handle cash, check, and credit card payments.
- Process returns and exchanges according to policy.
- Maintain a clean and organized cashier booth.
- Ensured the walking aisles were neat and shelving was neat and fully stocked.
- Mopped and cleaned bathrooms, entire store, and cashier booths at closing.
PHONE OPERATOR
BIG MESSAGES LLC
09.2019 - 08.2020
- Provide first call resolution, while following strict procedures that meet compliance guidelines.
- Facilitated timely information transfer between patient-office, patient-doctor, and hospital-office via phone paging systems.
- Demonstrated calm and professional demeanor while assisting patients and doctors, fostering positive interactions.
- Maintained professional composure under stress to ensure effective communication and service delivery.
- Maintained security and confidentiality of facility and computer systems, programs, and client information.
Education
HIGH SCHOOL DIPLOMA - GED
CLIFTON HIGH SCHOOL
CLIFTON, NJ02-2013
Skills
- Claim management
- Claims submissions
- Claim processing
- Recall monitoring
- Order tracking
- Appointment scheduling
- Appointment booking
- Paperwork coordination
- Record organization
- Paperwork filing
- Attention to detail
- Problem solving
- Multitasking
- Effective client interaction
- Customer service
- Communication skills
- Listening skills
- Team player
- Positive attitude
- Poised under pressure
- Proactive approach
- Interpersonal skills
Hobbies and Interests
- Car enthusiast
- Sports
- Hiking
- Travel
- Fishing
- Spending time with loved ones
Timeline
WARRANTY ADMINISTRATOR
MOTORCYCLE MALL
04.2023 - Current
DATA ENTRY CLERK
HUDSON COUNTY MOTORS
08.2021 - 03.2023
RETAIL SALES ASSOCIATE
HARBOR FREIGHT TOOLS
09.2020 - 08.2021
PHONE OPERATOR
BIG MESSAGES LLC
09.2019 - 08.2020
HIGH SCHOOL DIPLOMA - GED
CLIFTON HIGH SCHOOL