Julia Lemieux
Plattsburgh,NY
Summary
- Experienced in 6+ years of customer service working under pressure in a fast-paced environment.
- Increasing sales by upselling customers.
- Enhancing experience by answering questions and offering products based on customer needs.
- Exceptional communication and multi-tasking skills
Overview
8
8
years of professional experience
Work History
Waitress
Livingood's Restaurant & Brewery
Peru, NY
09.2017 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stayed up-to-date on menu changes to help customers make food choices.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Head Busser
Pasquale's Restaurant
Peru, NY
10.2015 - 06.2017
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Restaurant Hostess
Pasquale's Restaurant
Peru, NY
10.2015 - 06.2017
- Answered customer questions about hours, seating and menu information.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Education
Bachelor of Science - Business Administration
SUNY College At Plattsburgh
Plattsburgh, NY05.2021
Skills
- Upselling Techniques
- Customer Satisfaction
- Outstanding Customer Service
- Cash Control
Timeline
Waitress
Livingood's Restaurant & Brewery
09.2017 - Current
Head Busser
Pasquale's Restaurant
10.2015 - 06.2017
Restaurant Hostess
Pasquale's Restaurant
10.2015 - 06.2017
Bachelor of Science - Business Administration
SUNY College At Plattsburgh
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