Julia Martin

Work History

Bocar US

11.2019 - Current

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Coordinated resources effectively to meet project deadlines and achieve desired results.

LG Solar

11.2019 - 08.2021

Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Contributed to team success by completing jobs quickly and accurately.
Maintained productive, efficient approach to all tasks.
Worked different stations to provide optimal coverage and meet production goals.
Performed soldering on JBox

P F Changs

05.2017 - 08.2020

Trained new team members on restaurant procedures, menu items, and performance strategies.
Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Monitored new server performance and offered continuous support throughout training period.
Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.