Julia Menard
Fall River,MA
Summary
Proven leader and efficient multitasker, I excelled at Chic-Fil-A by boosting sales through exceptional customer service and upselling techniques. Skilled in conflict resolution and staff training, I consistently enhanced team performance and customer satisfaction. My ability to thrive under pressure and foster strong relationships sets me apart, ensuring operational excellence and a positive workplace culture.
Overview
4
4
years of professional experience
Work History
Server
Dennys Restaurant
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Shift Leader
Chic-Fil-A
10.2023 - 01.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Educated staff on organizational mission and goals to help employees achieve success.
Overnight Direct Care Support
Fall River Deaconess Home
08.2022 - 10.2023
- Collaborated with interdisciplinary teams to develop comprehensive care solutions for clients.
- Improved overall patient outcomes with consistent monitoring and timely interventions.
- Ensured regulatory compliance by maintaining accurate documentation and adhering to established policies.
- Mentored junior staff members, fostering professional growth and skill development.
- Increased staff efficiency through targeted training programs and performance evaluations.
- Promoted a safe working environment by enforcing safety guidelines and conducting regular inspections.
- Enhanced client satisfaction by providing individualized care plans tailored to their specific needs.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Facilitated smooth transitions during shift changes, ensuring continuity of care for clients.
Shift Leader
Red Wine and Spirits
05.2020 - 08.2023
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean sales floor and straightened and faced merchandise.
- Assisted in receiving, stocking and distribution of merchandise.
- Oversaw efficient inventory stocking and supply rotation.
Education
Diploma -
McKinley Prep Highschool
Boston, MASkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Food Running
- Order Accuracy
- Supply Restocking
- Table Bussing
- Allergy awareness
- Beverage Preparation
- Tableside Etiquette
- Food sales and promotion
- Guest Seating
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Team Leadership
- Cool Under Pressure
- Relationship Building
- Decision-Making
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Cleaning and sanitizing
- Staff Training
Timeline
Server
Dennys Restaurant
01.2024 - Current
Shift Leader
Chic-Fil-A
10.2023 - 01.2024
Overnight Direct Care Support
Fall River Deaconess Home
08.2022 - 10.2023
Shift Leader
Red Wine and Spirits
05.2020 - 08.2023
Diploma -
McKinley Prep Highschool