Julia Mercier
Princeton,TX
Summary
Experienced healthcare professional with 8+ years of progressive responsibility in patient access, revenue cycle support, and operational leadership. Currently serving as Access Services Representative Il and functioning in a leadership-support capacity through training, committee participation, and process improvement initiatives. Demonstrates advanced insurance knowledge, financial counseling expertise, and commitment to revenue integrity. Actively pursuing certification in payment and reimbursement. Seeking advancement to Access Services Representative III to formally align role with demonstrated responsibilities.
Overview
8
8
years of professional experience
Work History
Access Service Representative
Baylor Scott & White
Rowlett, TX
12.2024 - Current
- Perform complex patient registrations requiring detailed insurance validation and authorization review.
- Analyze payer benefits and coverage limitations to prevent denials and support revenue integrity.
- Conduct detailed financial discussions with patients regarding deductibles, coinsurance, and payment options.
- Identify and resolve account discrepancies prior to date of service to improve reimbursement accuracy.
- Serve as a trainer for new hires, providing onboarding support and workflow guidance.
- Developed a comprehensive New Hire Guide to improve training consistency and accelerate onboarding success.
- Participate in multiple committees focused on operational improvement and patient access efficiency.
- Serve as a resource for peers regarding complex insurance and account scenarios.
- Maintain precise EMR documentation to ensure compliance and continuity of care.
- Currently pursuing certification in payment and reimbursement.
Patient Service Representative
Cencora
Frisco, TX
01.2018 - 11.2024
- Responded promptly to patient inquiries, providing accurate information regarding services and procedures.
- Collaborated with healthcare providers to ensure seamless communication regarding patient needs and care coordination.
- Assisted in resolving patient billing issues, enhancing customer satisfaction through effective problem-solving techniques.
- Maintained up-to-date knowledge of insurance plans, verifying coverage and eligibility for patients efficiently.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Delivered support to medical staff in completion of patient paperwork.
Education
High School Diploma -
Princeton High School
Princeton, TXSkills
- Advanced Insurance Verification & Benefits Analysis
- Medicaid, Medicare & Commercial Payer Guidelines
- Prior Authorizations & Medical Necessity Review
- Financial Counseling & Point-of-Service Collections
- Revenue Cycle & Denial Prevention
- Complex Registration & Escalation Handling
- EMR Documentation Accuracy
- HIPAA & Compliance Standards
- New Hire Training & Onboarding
- Process Improvement Initiatives
- Committee Participation & Cross-Department Collaboration
- Leadership Support & Peer Mentorship
- Workflow Optimization
- Critical Thinking & Independent Decision-Making
Timeline
Access Service Representative
Baylor Scott & White
12.2024 - Current
Patient Service Representative
Cencora
01.2018 - 11.2024
High School Diploma -
Princeton High School