Julia Merrill
Jonesboro,AR
Summary
Accomplished Operations Manager with a proven track record at Ulta Beauty Inc., enhancing operational efficiency and customer service. Expert in staff management and operational planning, I've led teams to exceed performance goals through strategic planning and effective problem-solving. Skilled in fostering client loyalty and driving sales growth, my approach has consistently resulted in improved service delivery and operational success.
Overview
8
8
years of professional experience
Work History
Operations Manager
Ulta Beauty Inc.
01.2024 - Current
Experience Manager
Ulta Beauty Inc.
03.2022 - 01.2024
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Established strategic partnerships with external vendors, broadening service offerings while maintaining quality standards.
- Maintained thorough understanding of industry trends allowing early identification of potential opportunities or challenges.
- Responded proactively and positively to rapid change.
Operations Manager
Ulta Beauty Inc.
09.2018 - 03.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Lead Cashier
Ulta Beauty Inc.
02.2018 - 06.2018
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Beauty Advisor
Ulta Beauty Inc.
11.2016 - 02.2018
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Education
Cosmetology License -
Arkansas State University - Newport
Newport, AR05.2018
Wynne High School
Wynne, AR05.2014
Skills
- Problem-Solving
- Operations Management
- Customer Service
- Operational Efficiency
- Planning and Implementation
- Staff Management
- Policies and procedures implementation
- Project management abilities
Timeline
Operations Manager
Ulta Beauty Inc.
01.2024 - Current
Experience Manager
Ulta Beauty Inc.
03.2022 - 01.2024
Operations Manager
Ulta Beauty Inc.
09.2018 - 03.2022
Lead Cashier
Ulta Beauty Inc.
02.2018 - 06.2018
Beauty Advisor
Ulta Beauty Inc.
11.2016 - 02.2018
Cosmetology License -
Arkansas State University - Newport
Wynne High School