Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Julia Molina

Los Angeles,CA

Summary

Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Service Representative

AEGWorldwide
11.2023 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.

Cashier/Server

Porto's Bakery And Cafe
07.2022 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

College Degree - Political Science

California State University-Northridge
Northridge, CA
12.2024

High school diploma -

Bishop Conaty Our Lady of Loretto High School
Los Angeles, CA
05.2022

Skills

  • Serving Experience
  • Cashiering
  • Retail sales
  • Customer service
  • Detail-oriented

Certification

Food Handler Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Guest Service Representative

AEGWorldwide
11.2023 - Current

Cashier/Server

Porto's Bakery And Cafe
07.2022 - 12.2023

High school diploma -

Bishop Conaty Our Lady of Loretto High School

College Degree - Political Science

California State University-Northridge

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Julia Molina