Zachary Rhodes
Metairie,LA
Summary
Well-qualified customer service professional adept at coordinating events, placing reservations and updating records. Good verbal and written communication, problem-solving and conflict resolution abilities. Well-organized, self-motivated and hardworking.
Overview
5
5
years of professional experience
Work History
Guest Service Coordinator
American Cruise Lines
Guilford, CT
04.2024 - 08.2024
- Updated guest profiles within the system by recording special requests or preferences when applicable.
- Participated in weekly meetings with other departments to discuss any challenges or opportunities related to guest services operations.
- Assisted in training new employees on proper procedures related to guest services operations.
- Performed daily audits of front desk area ensuring accuracy of cash drawers, credit card transactions.
Fine Dining Server
American Cruise Lines
Guilford, CT
07.2023 - 04.2024
- Took orders for food and beverages in a professional manner.
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
Server/Waiter
Bonefish Grill
Lafayette
06.2021 - 07.2022
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server/Waiter
Randol's Cajun Restaurant
Lafayette
08.2021 - 12.2021
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Cashier/Customer Service
Jimmy John's Sandwiches
Lafayette
07.2021 - 11.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
Host, To-go
Texas Roadhouse
Lafayette, LA
10.2019 - 05.2021
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed dining room layout to maximize efficiency of staff members.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Chick-Fil-A Team Leader
Chick-fil-A
Lafayette
03.2019 - 02.2021
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
High school diploma -
Lafayette Online Academy
Lafayette, LA05.2020
Skills
- Cleaning Experience
- Restaurant Experience
- Serving Experience
- Communication skills
- Guest relations
- Serving
- Hospitality
- Guest services
Assessments
Food service: Customer situations, Proficient, 07/01/23, Identifying and addressing customer needs in a food service setting, Proficient
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Guest Service Coordinator
American Cruise Lines
04.2024 - 08.2024
Fine Dining Server
American Cruise Lines
07.2023 - 04.2024
Server/Waiter
Randol's Cajun Restaurant
08.2021 - 12.2021
Cashier/Customer Service
Jimmy John's Sandwiches
07.2021 - 11.2021
Server/Waiter
Bonefish Grill
06.2021 - 07.2022
Host, To-go
Texas Roadhouse
10.2019 - 05.2021
Chick-Fil-A Team Leader
Chick-fil-A
03.2019 - 02.2021
High school diploma -
Lafayette Online Academy
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