Julia Ogden (She/Her)
Castle Rock,Wa
Summary
I am a positive, outgoing supervisor with 18 years in retail/customer service. I pride myself in the ability to relate to customers and colleagues while maintaining productivity and standards. I look forward to the chance to put my skills to work for your company.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
Longview, WA
09.2023 - Current
- Provide excellent customer service, by tailoring to consumers on a daily basis, leaving them satisfied with their products and their experience.
- Keep a positive attitude and build morale with fellow partners
- Operate and maintain Starbucks facilities, such as espresso machine, oven, work area, and lobby, by cleaning, organizing, and providing routine maintenance to ensure store runs properly.
- Maintain a cash drawer by correctly ringing customers in, tendering, and giving change, resulting in zero transaction discrepancies.
- Manage and deploy baristas on my shift to support maximum success and efficiency.
- Place and receive orders, count inventory, and communicate store’s on hand quantities with fellow partners.
Teller I
Red Canoe Credit Union
Castle Rock, WA
08.2021 - 10.2021
- Provide excellent customer service to every member by offering a friendly greeting and assisting them in their financial needs
- Manage a cash drawer with zero transaction discrepancies
- Handle day to day transactions such as withdrawals and deposits efficiently
Administrative Assistant
Columbia Groundwork
Longview, WA
06.2019 - 03.2021
- Managed all clerical work that was needed, such as emails, filing, phone correspondence
- Paid bills, made bank deposits, sent estimates and invoices to customers
- Managed social media accounts for the company.
Barista
STARBUCKS COFFEE COMPANY
Kelso, Washington
04.2016 - 03.2017
- Provide excellent customer service, by tailoring to consumers on a daily basis, leaving them satisfied with their products and their experience
- Operate and maintain Starbucks facilities, such as espresso machine, oven, work area, and lobby, by cleaning, organizing, and providing routine maintenance to ensure store runs properly
- Maintain a cash drawer by correctly ringing customers in, tendering, and giving change.
Education
Kelso High School
06.2006
Skills
- Customer service
- Cash management
- Balancing a cash drawer
- Preparing change orders
- Sales of banking products
- Inventory
- Utilizing resources
- Schedule management
- Safety and security protocols
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2023 - Current
Teller I
Red Canoe Credit Union
08.2021 - 10.2021
Administrative Assistant
Columbia Groundwork
06.2019 - 03.2021
Barista
STARBUCKS COFFEE COMPANY
04.2016 - 03.2017
Kelso High School