Julia Parsons
Panera Bread
Statesville,NC
10
years of professional experience
Operations-focused manager with hands-on experience in staffing, scheduling, inventory tracking, and food safety compliance. Maintains daily workflow, supports employee performance, and keeps service standards consistent across busy shifts. Adds value through organized processes, accurate records, and attention to customer experience.
Work History
General Manager
2 Years 6 Months- Manage daily café operations, staffing, and financial records.
- Enhanced team performance by ensuring adherence to service, food quality, and cleanliness standards.
- Implemented process improvements that contributed to increased sales and enhanced customer satisfaction.
- Prepared weekly inventory lists and coordinated staff schedules to optimize operations.
Shift Manager
8 Months- Supervised employees, ensuring efficient shift operations and a positive work environment.
- Monitored compliance with company policies and food safety standards to uphold quality and safety.
- Managed cash and reconciled daily reports, ensuring accurate financial records.
Customer Service Representative
11 Months- Resolved customer billing, technical support, and service upgrade inquiries to enhance overall customer experience.
- Assisted customers with billing, technical support, and service upgrades.
- Achieved consistent performance and sales targets, contributing to team success.
Department Manager
6 Years- Managed inventory, trained staff, and scheduled shifts to optimize department operations.
- Collaborated with upper management to align departmental activities with operational goals.
- Led initiatives that enhanced team efficiency and elevated service quality.
Education
B.A. - Psychology -Brain, Behavior, & Health
Skills
Customer Experience Management
Food Safety
POS Systems
Adaptability
Operational Efficiency
Financial Management
Team Leadership
Attention to Detail
Willingness to Learn
Fast Learner
Interests
- Novice RC racer
* Simple maintenance on car
-Nitro Pit Help
Timeline
General Manager
Panera Bread
04.2024 - CurrentRead More
Shift Manager
McDonald’s
08.2023 - 04.2024Read More
Customer Service Representative
Cellcom
08.2022 - 07.2023Read More
Department Manager
McDonald’s
10.2016 - 10.2022Read More
University of Green Bay
B.A. from Psychology -Brain, Behavior, & Health
Read More