Kristy Bastnagel
Bartlett,TN
Summary
Accomplished operations manager with a track record of leading high-performing teams. Known for exceptional customer relations and effective inventory management, consistently achieving sales milestones and driving operational efficiency.
Overview
22
22
years of professional experience
Work History
General Manager
Beale Sweets Sugar Shack
Memphis, TN
02.2022 - Current
- Oversaw daily operations and maintained efficient workflow with high-quality product output.
- Managed inventory levels, placed and oversaw deliveries, and maintained exceptional relationships with vendors.
- Led my team in record-breaking sales
- Ensured customer satisfaction and foundational local relationships.
Customer Service/ Prime Logistics Representative
Amazon
Memphis, TN
09.2016 - 11.2016
- Facilitated customer online orders via phone, email, and chat, ensuring timely support and resolution of inquiries
- Assisted Prime Logistics drivers with deliveries
- Maintained line of communication between drivers and customers
Stock Supervisor
Gap Kids
Memphis, TN
09.2007 - 06.2008
- Managed stockroom and inventory
- Shift manager for the sales floor and customer service
- Completed regular floor display changes in store per corporate guidelines
- Arranged visual displays for window fronts
Customer Service Representative
Bensinger's Fine Cleaners
Memphis, TN
01.2005 - 09.2007
- Managed the opening and closing of multiple storefronts.
- Logged customers' clothes for processing
- Provided exceptional customer service
- Ensured customer satisfaction and loyalty
Education
Continued Education For Business Marketing - Marketing
Southwest Tennessee Community College
Memphis, TNContinued Education For Business Marketing - Business Marketing
University of Memphis
Memphis, TNHigh School Diploma -
Gateway Christian School
Memphis, TN05-2002
Skills
- Operations management
- Inventory management
- Customer experience management
- Customer relations
- Leadership and team building
- Team management
- Training and development
- Problem resolution
Timeline
General Manager
Beale Sweets Sugar Shack
02.2022 - Current
Customer Service/ Prime Logistics Representative
Amazon
09.2016 - 11.2016
Stock Supervisor
Gap Kids
09.2007 - 06.2008
Customer Service Representative
Bensinger's Fine Cleaners
01.2005 - 09.2007
Continued Education For Business Marketing - Marketing
Southwest Tennessee Community College
Continued Education For Business Marketing - Business Marketing
University of Memphis
High School Diploma -
Gateway Christian School