Julia Pastoriza
West Covina,CA
Summary
Dynamic professional with a strong background in customer service and coaching, previously at In N Out. Proven ability to enhance operational efficiency and elevate customer satisfaction through effective communication and attention to detail. Skilled in training and developing individuals, ensuring a safe and supportive environment for all participants.
Overview
6
6
years of professional experience
Work History
Associate
In N Out
West Covina, CA
10.2020 - Current
- Assisted in maintaining cleanliness and organization of workstations to enhance operational efficiency.
- Followed safety protocols to ensure a secure environment for team members and customers.
- Provided support in food preparation tasks, adhering to quality standards and procedures.
- Engaged with customers to deliver exceptional service and address inquiries effectively.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Gymnastics Coach
Stars
West Covina, CA
09.2021 - 03.2023
- Developed training programs enhancing athletes' skills and performance levels.
- Implemented safety protocols ensuring a secure training environment for all participants.
- Evaluated athlete progress, providing feedback to improve technique and confidence.
- Collaborated with parents to discuss athlete development and address concerns effectively.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Assessed student progress and provided feedback to improve technique and performance.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
Education
Associate of Science - Sonography
California Career Institute
Anaheim, CA06-2027
Skills
- Customer service
- Time management
- Attention to detail
- Customer interaction
- Cash handling
- Courteous and professional
- New hire training
Timeline
Gymnastics Coach
Stars
09.2021 - 03.2023
Associate
In N Out
10.2020 - Current
Associate of Science - Sonography
California Career Institute