Julia Pearl
Riverview,USA
Summary
A versatile professional well-versed in clinical healthcare practices, compliance standards and operations. Excellent problem-solver and clear written and verbal communicator with a positive and upbeat personality. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
NURSING UNIT SECRETARY
Maine Medical Center
05.2023 - 04.2024
- Provide communication between nursing staff and physicians by promptly relaying critical information
- Provide support to nursing staff by performing administrative tasks such as filing, photocopying, and answering phones
- Organize electronic patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans
- Participate in > 75% of unit meetings, offering valuable input on process improvements and patient care initiatives
- Participate in hospital-wide committee collecting and recording data assisting to improve hospital acquired pressure injuries.
- Provide exceptional customer service to patients and families through empathetic listening and clear communication skills
- Receive and route laboratory results through EMR to appropriate clinical staff members.
CERTIFIED NURSING ASSISTANT
Maine Medical Center
03.2022 - 04.2024
- Responsible for quality patient care
- Observe patients under care conditions to help identify symptoms, responses to treatments, and progress with goals
- Serve as advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals
- Monitor patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
- Streamline communication between nursing staff, patients, and families to ensure comprehensive understanding of patient condition and of their care plans
- Actively participate in interdisciplinary team meetings to discuss patient progress and help develop effective care strategies
- Perform accurate documentation of patient information according to established protocols for record-keeping purposes to include recording of vital signs and documenting observations
- Utilize therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients and care team members
- Assist patients with ambulation, mobility and range of motion post-surgical procedures
- Work side by side with physical therapist and occupational therapist to progress patients post operatively.
Front Desk Agent
Kennebunk Resort Collection
08.2021 - 02.2022
- Streamlined front desk operations for improved efficiency and faster service delivery
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Oversaw fast paced front desk operations and guest needs at busy facilities which included answering multi-line systems, greeting customers, accepting reservations, and maintaining accurate information utilizing hotel management software systems
- Increased customer loyalty with exceptional communication skills and personalized service
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates
- Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests
- Resolved guest issues promptly, escalated issues appropriately to management to satisfy customer needs and resulted in positive feedback and return visits
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Certified Nursing Assistant
Seal Rock Healthcare
07.2019 - 10.2020
- Provided quality patient care by monitoring and recording vital signs, fluid intake, and output
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity
- Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly
- Built rapport with patients and families, providing emotional support during difficult times.
Education
Bachelor of Science - Medical Biology- Pre-Physician Assistant
University of New England
Biddeford, ME12.2022
Skills
- Problem-Solving
- Collaboration and Teamwork
- Goal-Oriented
- Organization and Time Management
Certification
- Certified Nursing Assistant
- CPR Certification
- HIPAA
Accomplishments
- #1 accumulated sales revenue for 3 consecutive months in 2018.
- Mentored newly hired individuals in company processes and procedures.
Affiliations
- Hospitalwide Skin Committee
- CNA council
- Retention and Recruitment Committee
Timeline
NURSING UNIT SECRETARY
Maine Medical Center
05.2023 - 04.2024
CERTIFIED NURSING ASSISTANT
Maine Medical Center
03.2022 - 04.2024
Front Desk Agent
Kennebunk Resort Collection
08.2021 - 02.2022
Certified Nursing Assistant
Seal Rock Healthcare
07.2019 - 10.2020
Bachelor of Science - Medical Biology- Pre-Physician Assistant
University of New England