Julia Pennington
Philomath,OR
Summary
Empathetic and enthusiastic veterinary assistant with a specialty in conflict resolution and community outreach- I have a drive for ensuring that the clients I come in contact with leave feeling heard and comforted by the knowledge and experience I can provide. I consider myself a motivated and caring individual, accomplished in delivering extraordinary care to both patient and client.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Hello Vet Pet Wellness Center
Corvallis, OR
05.2022 - Current
- Coordinate and plan events within the local community, including those for non-profit groups such as the Heartland Humane Society.
- Address difficult client communications in an effort to improve client relationships and overall satisfaction.
- Maintained accurate medical records of all patients.
- Assist in veterinary examination by utilizing Fear Free techniques.
- Attended regular continuing education courses related to veterinary medicine.
- Communicate with veterinarians and staff members to maintain patient flow.
- Perform routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Complete enemas, catheterizations and intravenous feedings.
- Administering vaccinations, medications and treatments as prescribed by the veterinarian.
- Advise clients on animal care, nutrition and behavior problems.
- Administering gas anesthetics and carefully monitoring patient vitals during surgical procedures.
- Administering subcutaneous, intramuscular, and intravenous injections.
- Accurately and efficiently filling medications.
- Relaying diagnostic results following DVM interpretation.
- Assist in inventory purchasing and receiving.
Veterinary Assistant
Sanford Oaks Animal Clinic
Arlington, TX
11.2020 - 04.2022
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Comforted and assisted owners through end of life care/euthanasia, including home euthanasia.
- Prepared and reviewed records and consent forms.
- Administered and monitored anesthesia for surgeries and operations.
- Prepared and labeled medications and instructed clients on administration.
- Properly restrained and stabilized animals during examination and treatment to prevent injuries.
- Carefully listened to owner's concerns and discussed medical treatment options, outcomes, and prognoses.
- Safely operate x-ray generator while minimizing radiation exposure for both staff and patient.
Veterinary Receptionist
Matlock Oaks Animal Clinic
Arlington, TX
09.2018 - 09.2019
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 25 animals per day.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Trained new staff on office procedures, customer care, and medical terminology.
- Greeted each client pleasantly and offered assistance for a wide variety of clientele and appointment types.
Pet Care Associate
PetSmart Inc
Grand Prairie, TX
08.2016 - 01.2018
- Educated customers on proper husbandry and general care for a wide variety of species.
- Cleaned and disinfected tanks and common areas to reduce spread of illness from infected animals.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Delivered excellent service to pet owners to drive repeat business.
- Met with clients to discuss needs, service preferences, and special requests.
Education
Bachelor of Science - Marine Science
Oregon State University
Corvallis, OR06-2027
High School Diploma -
Fort Worth Academy of Fine Arts
Fort Worth, TX06.2016
Some College (No Degree) -
The University of Texas At Arlington
Arlington, TXSkills
- Attention to Detail
- Conflict Resolution and De-Escalation
- Customer Service
- Community Outreach
- Client Education
- Verbal and Written Communication
- Animal Handling
- Surgical Assistance
- Sample Collection
- Medical Recordkeeping
- Critical Thinking
- Proficient in Microsoft Office, Avimark, and Ezyvet Software
- Technologically Savvy
Certification
- Fear Free Certified- 2023
Volunteer Work
- International Spay Neuter Network (Negril, Jamaica)- assisted in the spay, neuter, and critical medical treatment of animals in an overpopulated and underprivileged part of Jamaica. A group of 15 flew in from across the world to donate their time to a 3-day clinic that provided care for over 300 animals.
- Oregon Coast Aquarium- Animal Husbandry and Care Volunteer
Timeline
Veterinary Assistant
Hello Vet Pet Wellness Center
05.2022 - Current
Veterinary Assistant
Sanford Oaks Animal Clinic
11.2020 - 04.2022
Veterinary Receptionist
Matlock Oaks Animal Clinic
09.2018 - 09.2019
Pet Care Associate
PetSmart Inc
08.2016 - 01.2018
Bachelor of Science - Marine Science
Oregon State University
High School Diploma -
Fort Worth Academy of Fine Arts
Some College (No Degree) -
The University of Texas At Arlington
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