Lauren Lindley
Riverside,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Veterinary Assistant
Banfield Pet Hospital
Eastvale, CA
12.2015 - Current
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Educated clients on post-surgical care and nutrition.
- Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
Customer Service Agent
Morongo Casino, Resort And Spa
Cabazon, CA
03.2015 - 12.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Bachelor of Science - Animal Science
California State Polytechnic University, Pomona
Pomona, CA08.2020
Skills
- Customer Billing
- Verbal and Written Communication
- Appointment Scheduling
- Relationship Building
- Cultural Awareness
- Attention to Detail
- Critical Thinking
- Written Communication
- Active Listening
- Medication Administration
- File and records management
- Good Telephone Etiquette
- Data Entry
- Training and Development
Timeline
Veterinary Assistant
Banfield Pet Hospital
12.2015 - Current
Customer Service Agent
Morongo Casino, Resort And Spa
03.2015 - 12.2015
Bachelor of Science - Animal Science
California State Polytechnic University, Pomona