Julia Pierre
North Miami Beach,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Advanced Auto Parts
08.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Associate Consultant
Walmart
05.2020 - 12.2021
- Streamlined project management processes for improved efficiency and timely completion of deliverables.
- Generated reports detailing findings and recommendations.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Evaluated staff performance and provided coaching to address inefficiencies.
Customer Service Cashier
Toyota Dealership
01.2005 - 01.2007
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Operated cash register to record transactions accurately and efficiently.
- Met customer service goals and exceeded customer expectations.
Education
Associate of Business Administration - Business Administration
Miami Job Corps Center
Miami Gardens, FL11.2003
Licensed -
Cosmetology School
North Miami, FL06.2007
Skills
- Client Relations
- Appointment Scheduling
- Account Updates
- Payment Processing
- Health & Life insurance Agent
- Data Entry
- Call Documentation
- Warranty Service
- Translation and Interpretation Services
- Customer Service
- Customer Data Confidentiality
- Account updating
Languages
English
French
Creole
Timeline
Customer Service Representative
Advanced Auto Parts
08.2020 - Current
Associate Consultant
Walmart
05.2020 - 12.2021
Customer Service Cashier
Toyota Dealership
01.2005 - 01.2007
Associate of Business Administration - Business Administration
Miami Job Corps Center
Licensed -
Cosmetology School