Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst
Julia Porochonska

Julia Porochonska

Mississauga,ON

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

8
8
years of professional experience

Work History

Receptionist

Eli Lilly Pharmaceuticals
09.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Supported various administrative duties by proofreading, transcribing and invoicing.

Assistant Manager

Switch Vape Shop
02.2021 - 08.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Receptionist

Fds Construction
04.2019 - 02.2021
  • Confirmed appointments, communicated with clients and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.

Server

Dave & Busters
11.2021 - 04.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server

Buffalo Wild Wings
08.2021 - 11.2021
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Checked guests' identification before serving alcoholic beverages.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Assistant Manager/Baker

Tim Hortons
07.2017 - 07.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Complied with health and safety codes to protect staff and customers.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Established merchandising, sales and profit objectives to drive business success.

Education

Early Childhood Education

Sheridan College
Oakville ON

High School Diploma -

Saint Martin Secondary School
Mississauga ON
06.2019

Skills

  • Staff Management
  • Suggestive Selling
  • Front of House Display Creation
  • Learning Strategies
  • Time Management
  • Process Payments
  • Verbal and Written Communication
  • Customer and Client Relations
  • Critical Thinking
  • Social Perceptiveness
  • Business Operations Understanding
  • Cash Handling

Languages

English
Native or Bilingual
Polish
Native or Bilingual
Spanish
Limited Working

Timeline

Receptionist

Eli Lilly Pharmaceuticals
09.2022 - Current

Server

Dave & Busters
11.2021 - 04.2022

Server

Buffalo Wild Wings
08.2021 - 11.2021

Assistant Manager

Switch Vape Shop
02.2021 - 08.2022

Receptionist

Fds Construction
04.2019 - 02.2021

Assistant Manager/Baker

Tim Hortons
07.2017 - 07.2021

Early Childhood Education

Sheridan College

High School Diploma -

Saint Martin Secondary School

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Julia Porochonska