Julia Rado
Miami,FL
Summary
Collaborative and detail-oriented university graduate with over ten years experience in delivering exquisite customer service in a fast-paced environment. A dynamic problem solver, skilled at building genuine relationships with clients, while having a focus on big picture logistics for customer/brand cohesiveness.
Overview
9
9
years of professional experience
Work History
Logistics Coordinator
SBI Logistics & Fabrication
06.2017 - Current
- Managed event staff and concepts for Miami swim week, Art Basel, and Brickell City Center pop-ups.
- Coordinated needs of 40+ vendors for The Hammock Trade Show.
- Monitored the scheduling/arrival of packages and transport fleets, ensuring precise arrival of inventory.
- Support senior leadership by tracking attendee/volunteer information, training staff, and creating realistic timelines to meet event deadlines.
Server Shift Leader
Cafe Bastille
01.2023 - 12.2023
- Created training programs through the Opus Training App in order to teach incoming staff the values/steps of business.
- Cultivated warm and consistent relationships with regular guests, resulting in a 15% increase in online reviews.
- Worked with Human Resources to manage day to day scheduling for front of house team.
Social Media Coordinator/Server
Kush Hospitality
05.2019 - 01.2023
- Managed KUSH hospitality's social media accounts- increasing brands instagram audience from 30K to 38K followers.
- Implemented inviting and creative content to drive client traffic to brand websites (aligned with brand aesthetic).
- Share full knowledge of menu ingredients, farm to table sourcing and guide guest through all 5 restaurant concepts.
- Worked with management to train new employees and ensure a streamlined style of customer service.
Shift Leader
Lagniappe Wine House
11.2016 - 11.2018
- Oversaw daily operations of 15 person service team, delegated tasks, and trained new staff on proper guest relations
- Increased quarterly sales up 20% by successfully promoting higher quality wine varietals to exceed clients expectations.
- Inspected weekly shipments of over 100+ wines to identify shortages, replenish and analyze supply/demand.
Bank Teller
Currency Exchange International
08.2014 - 08.2016
- Audited transactions and handle large quantities of currency in a discreet manner while establishing trust with clientele.
- Assisted management for on boarding/training of a team of 10 employees.
- Execute knowledge of security features for more than 20 international types of legal tender and calculate their daily exchange rates.
- Collect necessary state and federal legal documents for transactions over 10K USD and file for government records.
Server
Mandolin Aegean Bistro
07.2015 - 04.2016
- Provide a luxury fine dining experience to guests, by explaining origin story of restaurant concept and making notable wine/food pairings.
- Helped guests with dietary restrictions, allergies/intolerances by working closely with kitchen staff on alternatives and having vast knowledge of dish ingredients.
- Increased bookings of large private parties of 20+ persons by establishing close relationships with clients.
Education
Bachelor of Arts - Liberal Arts And General Studies
Florida International University
Miami, FL12.2022
High School Diploma -
North Miami Beach Sr. High
North Miami Beach, FL06.2012
Skills
- Management & Training
- Critical problem solving
- Interpersonal & Guest Communications
- Marketing
- Microsoft Office Suite
- Proficient in American Sign Language (ASL)
- Sales Expertise
Timeline
Server Shift Leader
Cafe Bastille
01.2023 - 12.2023
Social Media Coordinator/Server
Kush Hospitality
05.2019 - 01.2023
Logistics Coordinator
SBI Logistics & Fabrication
06.2017 - Current
Shift Leader
Lagniappe Wine House
11.2016 - 11.2018
Server
Mandolin Aegean Bistro
07.2015 - 04.2016
Bank Teller
Currency Exchange International
08.2014 - 08.2016
Bachelor of Arts - Liberal Arts And General Studies
Florida International University
High School Diploma -
North Miami Beach Sr. High
Similar Profiles
Priya Mali.Priya Mali.
Branch Relationship Executive at SBI CARDS PAYMENTS & SERVICES IN SBI UNITECH BRANCHBranch Relationship Executive at SBI CARDS PAYMENTS & SERVICES IN SBI UNITECH BRANCH
Vikash KumarVikash Kumar
Branch Manager at State Bank of India, SBIBranch Manager at State Bank of India, SBI
Krutika NandanwarKrutika Nandanwar
Branch Relationship Executive at SBIBranch Relationship Executive at SBI
Michael ChioMichael Chio
Assistant Athletic Director & Coach at Our Lady of Lourdes Catholic SchoolAssistant Athletic Director & Coach at Our Lady of Lourdes Catholic School
Jeniel MarinJeniel Marin
Supervisor at Susano'o K9Supervisor at Susano'o K9