Julia Roberts-Kubo
North Wales,PA
Summary
Dynamic hospitality professional with a proven track record of delivering exceptional customer service in fast-paced environments. Expertise in fostering teamwork and adaptability while consistently meeting the evolving needs of customers and colleagues. Proficient in multitasking, effectively managing customer inquiries, and maintaining a clean and organized workspace. Recognized for reliability and a results-driven approach, complemented by a positive attitude and strong communication skills.
Overview
4
4
years of professional experience
Work History
Server
Iron Hill Brewery
03.2023 - Current
- Delivered exceptional customer service in high-pressure dining environments.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate and prompt meal preparation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Front Desk Associate
Edge Fitness Club
03.2022 - 08.2022
- Maintained cleanliness and organization of the front desk area.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while maintaining check-in process.
Assistant Store Manager
Pacsun
08.2021 - 12.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
High School Diploma -
North Penn Senior High School
06.2021
Skills
- Strategic Planning
- Adaptability
- Order Management
- Verbal and written communication
- Exceptional Customer Service
- Retail transactions
- Cash register operations
- Food Quality Standards
- Scheduling appointments
- Multi-Line Phone Systems
- Hospitality service expertise
- Guest engagement
Timeline
Server
Iron Hill Brewery
03.2023 - Current
Front Desk Associate
Edge Fitness Club
03.2022 - 08.2022
Assistant Store Manager
Pacsun
08.2021 - 12.2021
High School Diploma -
North Penn Senior High School
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