Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julia Rodriguez

Needville,TX

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Results-oriented business leader with more than [Number] years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

Overview

15
15
years of professional experience

Work History

Shift Manager

Taco Bell
10.2021 - 01.2024
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.

Cashier

Harris County Smokehouse
02.2009 - 02.2013
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Answering Service Operator

Clm Enterprises
03.2010 - 04.2011
  • Enhanced customer satisfaction by promptly answering calls and addressing their inquiries.
  • Reduced call wait times for improved customer experience by efficiently routing calls to appropriate departments.
  • Maintained high-quality service standards with consistent adherence to company policies and procedures.
  • Increased caller satisfaction with friendly, empathetic, and professional communication skills.
  • Supported team members during peak hours to ensure smooth operations and timely responses to caller needs.
  • Managed a high volume of inbound calls while accurately documenting interactions in the company database.
  • Assisted callers with problem resolution, ensuring satisfactory outcomes for both customers and the company.
  • Maintained strict confidentiality of client information in compliance with privacy regulations and company guidelines.
  • Contributed to a positive work environment through effective collaboration and mutual support among team members.

Education

No Degree - N/A

Waller High School
Waller, TX
05.2004

Skills

  • Supply Ordering
  • Quality Assurance
  • Safety Compliance
  • Staff Development
  • Equipment Troubleshooting
  • Staff Training and Onboarding
  • Energetic and Enthusiastic

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Shift Manager

Taco Bell
10.2021 - 01.2024

Answering Service Operator

Clm Enterprises
03.2010 - 04.2011

Cashier

Harris County Smokehouse
02.2009 - 02.2013

No Degree - N/A

Waller High School
Julia Rodriguez