Julia Rogers
Fort Myers,FL
Summary
Responsive team leader with a strong customer service background in management, combined with a motivational and encouraging style. Scheduling master with rotating schedules.
Overview
6
6
years of professional experience
Work History
Assistant Grocery Manager
Fresh Market Inc.
Naples, FL
08.2021 - Current
- Developed strategies to increase customer loyalty and satisfaction.
- Implemented quality control measures to uphold company standards.
- Managed the preparation of merchandise for shipment or delivery.
- Learned aspects of both assistant grocery positions DFF and BCC
- Directed daily operations of the store, including opening and closing duties.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
Receiving Manager
Fresh Market Inc.
Bonita Springs, Florida
08.2021 - Current
- Prepared inventory for shipment by attaching tags and labels.
- Directed investigations to verify and resolve customer or shipper complaints.
- Performed daily cycle counts to assess inventory levels for accuracy purposes.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
Merchandise Manager
Five Below
Naples
04.2020 - 08.2021
- Manage Freight and Merchandising Store while multitasking to ensure the ultimate customer satisfaction.
- Maintained effective communication with vendors regarding new products, marketing campaigns, discounts and promotions.
- Implemented inventory control procedures to reduce shrinkage and improve stock accuracy.
- Oversaw the visual merchandising of products in-store and online to enhance customer experience and drive sales.
Patient Consultant
Trulieve
Bonita Springs
08.2019 - 01.2021
- Improved patient care, maximized customer service by helping train others.
- Collaborated with clinical and administrative staff to meet patient needs.
- Compiled detailed medical records including patient histories, test results, diagnoses, treatment plans, and progress notes.
Store Manager
Lotus Smoke Shop
Naples
01.2019 - 08.2020
- Collaborate with staff to maximize customer satisfaction, streamline procedures and improve profitability.
- Performed regular price checks to ensure competitive pricing.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School -
Barron Collier High School
05.2013
Skills
- Customer Service
- Team Leadership
- Scheduling
- Microsoft Word/Excel
- Inventory management
- Visual merchandising
- Operational Management
- Positive reinforcement methods
- Goal setting
Timeline
Assistant Grocery Manager
Fresh Market Inc.
08.2021 - Current
Receiving Manager
Fresh Market Inc.
08.2021 - Current
Merchandise Manager
Five Below
04.2020 - 08.2021
Patient Consultant
Trulieve
08.2019 - 01.2021
Store Manager
Lotus Smoke Shop
01.2019 - 08.2020
High School -
Barron Collier High School