Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julia Roufs

Summary

Dedicated professional with a strong work ethic, ability to multitask, and gives exceptional customer service. Known for forming positive relationships and being able to connect and communicate with a very diverse group of individuals. Eager to learn new things and passionate about helping people in whatever capacity possible.

Overview

9
9
years of professional experience

Work History

Food Service Worker

Sweetgreen
10.2024 - 05.2025
  • Utilized my multitasking skills to manage large quantities of orders simultaneously without compromising quality or accuracy.
  • Maintained clean, sanitized, and stocked stations in order to be the most efficient possible.
  • Succeeded in maintaining pace, quality, and friendliness during very high-stress times.
  • Usually designated to be on the service line talking to people, because I am not only friendly, but genuinely happy to help people.
  • Restocked supplies, helped out with food prep and dishes when I was available and it was needed.

Live-Out Nanny

Tanya Kerssen
10.2023 - 08.2024
  • Learned to work in an environment where my boss is so close to me in proximity, and setting boundaries between the two of us to best take care of her child.
  • Had my first experience with a child who was "nonverbal" until the age of 2 (He could comprehend and communicated in other ways, but didn't speak until around his 2nd birthday). This helped me refine my ability to give and receive communication in different ways, so that I can understand and be understood.
  • Had light housekeeping duties when the child was napping, and was diligent about keeping our area tidy throughout the day.
  • I learned that I am able to successfully give the heimlich maneuver to a baby, which is unfortunately potentially a part of any caretaking job, but I find it still worth mentioning that I succeeded.

Axe Throwing Coach

Bad Axe Throwing
02.2024 - 05.2024
  • Assisted in the recruitment of new members for the axe throwing leagues hosted by Bad Axe Throwing.
  • Effectively managing space allocation within the facility to accommodate all needs, at one point hosting the entire UMN football team that included almost 200 members.
  • Learned to effectively project my voice and lay down friendly, but strict, boundaries to keep everyone safe.
  • Learned to teach more help-resistant people how to effectively throw an axe and hit the target, without them realizing I'm teaching them.
  • Worked on mediating and deescalating in an environment where there are not only axes, but alcohol.
  • Practiced stepping out of my comfort zone in order to get comfortable not knowing things about such a niche area of interest, and then seeing my progress as I honed my skills.
  • Hosted groups, couples, singles, etc. and read body language to determine to what extent of hands-on coaching they were hoping for. Offered one-on-one coaching sessions for those in a group that were struggling and wanted some pointers. As long as I had the time, and the customers had the interest, I was always so happy to share my knowledge.

Taproom Team Member

Pryes Brewing
08.2023 - 01.2024
  • Kept work areas clean, while balancing taking orders at the register and pouring the drinks.
  • Gained experience in running drinks and food in a fast-paced, and sometimes packed, environment.
  • Learned all required tasks quickly and as thoroughly as possible so I could do my job efficiently.
  • Worked scheduled shifts and offered to take shifts of others that needed it.
  • Learned to work as a team with people that I am not typically compatible working with.
  • Made genuine connections with the people that passed through.
  • Worked on deescalation skills on an environment where alcohol is involved.

Live-Out Nanny

Kari Maffitt
08.2021 - 08.2023
  • Created a warm, welcoming environment for this child to grow and learn in from the ages of 1 until age 3.
  • Kept child safe, happy, and healthy (including strictly following the guidelines in place due to the pandemic).
  • Showed attention to detail by cutting up food to be perfect sizes, watching him for any signs of choking, being cognizant of his actions to make sure he was being safe, while not hovering.
  • Deescalated and mediated situations, resolved conflicts by teaching him tools to handle his emotions in a healthy way.
  • Heavily assisted on potty training, remaining patient and caring.
  • Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
  • Built solid relationships with the family, as well as neighbors, and had a very open dynamic in terms of communicating and problem solving together.

Barista

Ginkgo Coffeehouse
04.2019 - 04.2020
  • Was responsible for maintaining a clean and efficient work environment
  • Took on a managerial role, sans title, and was often solely responsible for key tasks assigned for the day.
  • I was responsible for taking inventory weekly that involved extensive time given the size of the storage basement.
  • I was responsible for training new employees on register, making drinks, and in the kitchen.

Barista

Brewed Awakenings Cafe
04.2017 - 03.2019
  • Maintained a clean, sanitized, organized work space.
  • Made meaningful connections with people in the community, and with people who were just passing through.
  • I continually kept a positive attitude, and improved my ability to think quickly and efficiently in fast-paced environments.
  • Helped with inventory, as well as completely switching over and helping design an entirely new POS system, after using the same one for 10 years.
  • Was often responsible for training new workers on both bar as well as on the register, as I was good at my job and I cared about doing it well.
  • Was responsible for decorating the huge announcement board once a week with chalk, as I am artistic and pay close attention to the small details.
  • Was given the liberty to experiment and make my own drinks, some of which customers would specifically request.

Wait Staff Member

Fuji Japanese Restaurant
01.2017 - 04.2017
  • Maintained a clean and welcoming dining area.
  • Made meaningful connections with not only our regular customers, but first time visitors as well.
  • Learned the menu in its completion, being able to communicate information that is easily understood by the customer.
  • Improved my multitasking by having many tasks to balance all at once, and fine tuned my efficiency the more I practiced.
  • Improved communication and ability to mediate, or even deescalate situations when a customer is unhappy or dissatisfied.

Kids Camp Counselor

Sugar Lake Lodge
06.2016 - 08.2016
  • Managed groups of up to 10 children, ranging in age from birth until 10 years old. I organized and facilitated outings, keeping firm safety boundaries while also having fun and encouraging exploring.
  • Fostered a positive and inclusive atmosphere, making sure both the children and their parents felt seen and heard, and made accomodations when necessary.
  • Kept and organized information including attendance, allergies, behavioral issues, etc. in a neat and orderly fashion.
  • I worked well with my fellow counselors, as well as my superiors. I am capable in thriving in team or solo settings.

Education

No Degree - Early Childhood Education, Deaf Studies

University of Minnesota
Duluth
05-2035

Skills

  • Quick learner
  • Strong work ethic
  • Positive attitude
  • Multitasking
  • Customer service
  • Problem-solving
  • Strong communication skills
  • Attention to detail
  • Working with diverse people
  • Verbal and written communication

Languages

English
Native or Bilingual

Timeline

Food Service Worker

Sweetgreen
10.2024 - 05.2025

Axe Throwing Coach

Bad Axe Throwing
02.2024 - 05.2024

Live-Out Nanny

Tanya Kerssen
10.2023 - 08.2024

Taproom Team Member

Pryes Brewing
08.2023 - 01.2024

Live-Out Nanny

Kari Maffitt
08.2021 - 08.2023

Barista

Ginkgo Coffeehouse
04.2019 - 04.2020

Barista

Brewed Awakenings Cafe
04.2017 - 03.2019

Wait Staff Member

Fuji Japanese Restaurant
01.2017 - 04.2017

Kids Camp Counselor

Sugar Lake Lodge
06.2016 - 08.2016

No Degree - Early Childhood Education, Deaf Studies

University of Minnesota

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