Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Julia Shipley

Tavares

Summary

Proven track record in enhancing customer satisfaction and streamlining delivery processes, as demonstrated at Instacart. Skilled in online order processing and customer service, I excel in fast-paced environments, ensuring timely and accurate delivery of services. Achieved consistent quality goals, underscoring my ability to multitask effectively and meet diverse customer needs. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Full Service Shopper

Instacart
02.2021 - Current
  • Successfully met deadlines and quality standards for accuracy and timeliness on over 2,000 orders.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Provided excellent customer service by responding promptly to inquiries, addressing complaints, and resolving issues.
  • Compiled and analyzed client feedback to identify trends and areas for service enhancement.

Direct Support Staff

Greene County Skills
10.2017 - 03.2021
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.

Cashier

Food City
02.2015 - 02.2016
  • Resolved inquiries regarding store policies and managed customer concerns.
  • Answered phone calls to assist customers with questions and orders.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Ensured compliance with all safety regulations within the store environment.
  • Balanced daily transactions on a computerized point-of-sale system.

Education

High School Diploma -

Greeneville High School
Greeneville, TN
05.2017

No Degree - Medical Billing & Coding

Penn Foster College
Scottsdale, AZ

Skills

  • Microsoft proficiency
  • Documentation and reporting
  • Multitasking skills
  • Regulatory knowledge
  • Customer assistance and service

Certification

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

References

Jacob Decker

jacob@live.at

352-455-6004

Katherine Cook

beckshi17@gmail.com

423-470-4594

Timeline

Full Service Shopper

Instacart
02.2021 - Current

Direct Support Staff

Greene County Skills
10.2017 - 03.2021

Cashier

Food City
02.2015 - 02.2016

High School Diploma -

Greeneville High School

No Degree - Medical Billing & Coding

Penn Foster College

Similar Profiles

CREATE PROFILE
Julia Shipley