Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Snipes

Philadelphia,PA

Summary

I'm a dedicated and skilled customer service worker with experience in both service and leadership roles. I strongly desire to build relationships, grow partnerships, and seize opportunities. I'm an organized and reliable candidate who is good at keeping a positive attitude while juggling multiple tasks with a willingness to take on extra duties to ensure the team reaches its goals.

Overview

4
4
years of professional experience

Work History

Resident Assistant

Eastern University
09.2021 - Current
  • Developed rapport to create safe and trusting environment for care.
  • Coached students on useful life and personal care skills.
  • Promoted positive relations between residents and staff.
  • Supported personal needs of residents dealing with diverse conditions.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Responded to room transfers, incident reports and maintenance requests.
  • Attended, participated and contributed to monthly staff meetings addressing resident needs.

Goode Scholar Peer Mentor

Eastern University
09.2022 - Current
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Empowered students through counseling and skill-building exercises.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.

Customer Service Associate

Wawa
12.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

BSU Event Coordinator

Eastern University
09.2021 - 05.2022
  • Coordinated schedules and timelines for events.
  • Performed event coordination for larger parties and gatherings.

Crew Member

Chipotle
11.2019 - 03.2021
  • Taught new team members correct procedures for all areas of operations.
  • Followed food safety protocols and best practices as instructed by ServSafe training.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.


Education

Bachelor of Science - Biochemical Studies

Eastern University
Wayne, PA
05.2024

Skills

  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Needs Assessment
  • Customer Support
  • Safe Work Practices
  • Google Sheets
  • Cultural Awareness
  • Peer-to-peer work
  • Mentorship

Timeline

Goode Scholar Peer Mentor

Eastern University
09.2022 - Current

Customer Service Associate

Wawa
12.2021 - Current

Resident Assistant

Eastern University
09.2021 - Current

BSU Event Coordinator

Eastern University
09.2021 - 05.2022

Crew Member

Chipotle
11.2019 - 03.2021

Bachelor of Science - Biochemical Studies

Eastern University
Julia Snipes