Julia Suarez
Elmendorf ,TX
Summary
Dynamic customer service professional with proven success at Hacienda Meat Market, excelling in cash handling and customer relationship management. Recognized for enhancing customer satisfaction through effective problem resolution and a cooperative attitude. Demonstrated reliability and attention to detail, consistently achieving service goals and fostering loyalty.
Overview
2027
2027
years of professional experience
Work History
Customer Service Cashier
Hacienda Meat Market
11996 US-181 San Antonio, Tx 78223
07.2024 - 04.2026
- Processed customer transactions efficiently using POS systems.
- Provided exceptional service, resolving customer inquiries and complaints promptly.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted in inventory management by restocking shelves and organizing products.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Office Manager's Assistant
J’s Lawn Service
2022 - 01.2026
- Assisted in managing daily office operations to ensure efficiency and organization.
- Coordinated scheduling for team members, optimizing workflow and resource allocation.
- Utilized software tools for data entry and tracking project progress, improving overall accuracy.
- Reduced supply costs with careful inventory management and negotiation with vendors for better pricing.
- Improved customer satisfaction by managing incoming calls, resolving issues promptly, and providing professional assistance.
- Ensured compliance with local regulations by keeping track of necessary licenses and permits for business operations.
- Maintained up-to-date employee records, tracking performance metrics for annual evaluations.
- Supported Office Manager in daily tasks, ensuring smooth workflow and timely completion of projects.
- Assisted in preparing financial reports, maintaining accurate records of expenses and budget allocations.
Education
High School Diploma -
Floresville High School
1813 Tiger Ln Floresville, Tx 78114 05.2022
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer focus
- POS system operation
- Refund handling
- Customer relationship management (CRM)
- Data entry proficiency
- Strong numeracy
- Attention to detail
- Time management
- Adaptability and flexibility
- Phone etiquette
- Basic math
- Cultural awareness
- Check processing
- Positive and professional
- Reliable and responsible
- Honest and dependable
- Active listening
- Cooperative attitude
- Cash handling and management
- ID verification
- Social perception
- Merchandise packaging
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Hacienda Meat Market
07.2024 - 04.2026
Office Manager's Assistant
J’s Lawn Service
2022 - 01.2026
High School Diploma -
Floresville High School