Julia Taylor
Byron
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
18
18
years of professional experience
Work History
Manager
The Gold Depot
Howell
04.2008 - Current
- Led team to ensure efficient operations and customer satisfaction.
- Managed inventory control systems for accurate stock management.
- Coordinated daily operations to meet business goals and objectives.
- Oversaw scheduling and resource allocation for optimal workflow.
- Implemented process improvements to streamline operational efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense
Education
Fowlerville High School
Fowlerville, MISkills
- Inventory management
- Resource allocation
- Process improvement
- Customer relationship management
- Proactive problem solving
- Customer service
- Documentation and reporting
Timeline
Manager
The Gold Depot
04.2008 - Current
Fowlerville High School