Julia Teigeler
Albuquerque,NM
Summary
Experienced Supervisor leading team members to on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Adept at utilizing exceptional design and planning strengths to accomplish projects. Skilled in teaching new concepts and best practice strategies.
Overview
14
14
years of professional experience
Work History
Supervisor Host Claims
HCSC
2022.02 - Current
- Responsible for daily supervision which includes coaching, developing, and educating staff to reach individual and departmental goals
- Working with recruiters for hiring process, interviewing, onboarding and monitoring progress in training
- Monthly One on One individual meetings to review performance and work on areas improvement is possible
- Hold weekly team huddles to review and update processes and procedures
- Responsible for problem resolution
- Responsible for written communications for team and Support staff for Host department
Customer Advocate II
HCSC
2017.09 - 2022.02
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Listened to customers in actively to assess issues and provide accurate information.
Shift Manager
Petland
2016.02 - 2018.03
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Director
My Happy Place
2009.12 - 2012.08
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with with teachers to create classroom plans and maintain student teacher ratios.
- Established departmental performance goals and provided feedback for improvements.
Education
No Degree - Communication And Psychology
CNM
Albuquerque, NMHigh School Diploma -
Cibola High School
Albuquerque, NM Skills
- Team Building
- Leadership
- Group and Individual Instruction
- Medical and Pharmacy versed
- Customer Service
- Materials Organization
- Time management
- Troubleshooting and resolution
- Proficient in Word, Excel, PowerPoint, and HCSC systems
Timeline
Supervisor Host Claims
HCSC
2022.02 - Current
Customer Advocate II
HCSC
2017.09 - 2022.02
Shift Manager
Petland
2016.02 - 2018.03
Director
My Happy Place
2009.12 - 2012.08
No Degree - Communication And Psychology
CNM
High School Diploma -
Cibola High School
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