Julia Thome
PHOENIX,Arizona
Summary
Proven to enhance patient outcomes and streamline surgery scheduling at The Core Institute, I excel in HIPAA compliance and patient education. My expertise in obtaining authorizations and fostering teamwork has significantly reduced complications and improved procedural efficiency. Skilled in EMR updating and insurance verification, I ensure high-quality, coordinated care. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Surgery Scheduler
The Core Institute
11.2020 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Checked patients in and out and collected payments.
- Maintained accurate records for billing purposes, ensuring proper reimbursement from insurance carriers and patients alike.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
Medical Assistant
The Core Institute
08.2009 - 09.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained authorization for medical procedures through insurance Companies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Back Office Lead Medical Assistant
The Core Institute
02.2010 - 12.2011
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Improved the accuracy of billing processes by diligently verifying insurance information and coding procedures.
- Collaborated with multidisciplinary teams to optimize patient outcomes through comprehensive care plans.
- Assisted in training new Medical Assistants on back-office policies and procedures for a smooth integration into the team.
- Streamlined patient intake process by efficiently organizing medical records and updating databases.
Education
No Degree - Nursing
Grand Canyon University
Phoenix, AZAssociate of Applied Science - Medical Assisting
Everest College
Phoenix, AZ07.2007
Skills
- Schedule Coordination
- HIPAA Compliance
- Obtaining authorizations
- Teamwork orientation
- Educating patients
- Insurance Verification
- Procedure Knowledge
- Calendar Management
- Patient coordination
- Facility coordinating
- EMR Updating
- Software Familiarity
- Verifying insurance
- Insurance Authorizations
Timeline
Surgery Scheduler
The Core Institute
11.2020 - Current
Back Office Lead Medical Assistant
The Core Institute
02.2010 - 12.2011
Medical Assistant
The Core Institute
08.2009 - 09.2016
No Degree - Nursing
Grand Canyon University
Associate of Applied Science - Medical Assisting
Everest College