Julia Truong
Houston,TX
Summary
Healthcare-focused customer service and administrative support professional with demonstrated compliance experience. Handle high-volume tasks while maintaining accurate records, efficient processing, and confidential information. Deliver professional patient support, resolve service issues, and collaborate with team members to maintain smooth operations.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Restaurant Server
Pappas Burger
03.2026 - Current
- Delivered fast, friendly service to enhance positive dining experiences in busy restaurant settings.
- Managed tables and supported guests to maintain organized and professional service.
- Collaborated with team members to ensure efficient service flow across shifts.
- Positive guest experiences result from prompt response to customer concerns.
- Correct order and payment handling supports reliable restaurant operations.
Pharmacy Technician
Walgreens
09.2023 - Current
- Timely assistance with refills, medication questions, and insurance concerns improved patient support.
- Assisted with refills, medication questions, and insurance concerns to enhance patient support.
- Correct insurance verification across eligibility, copays, deductibles, and formulary coverage supported clean billing.
- Well-managed inventory controls kept medication stock current and removed expired items.
- Consistent use of safety procedures, pharmacy policies, and quality controls reduced risk.
- Collaborated with pharmacists and pharmacy technicians to streamline prescription fulfillment.
- Confidential patient data remained protected through HIPAA-compliant practices.
- Provided professional customer service to ensure positive patient experiences in a fast-paced pharmacy setting.
Conceirge
Milk + Honey Spa
10.2025 - 02.2026
- Delivered exceptional guest care within a luxury spa environment, aligning service delivery with Milk + Honey's brand standards.
- Resolved guest issues promptly while sustaining a 95%+ satisfaction rate and strong service consistency.
- Coordinated spa operations by aligning staff schedules and preparing treatment rooms to enhance guest experience.
- Managed high-volume scheduling and multi-line phone operations with accuracy, professionalism, and timely response.
- Oversaw multi-line phone support and appointment scheduling for high-volume client demand.
- Supported front desk operations with check-in, check-out, and effective client communication to streamline guest flow.
- Drove retail and service revenue through targeted product recommendations and membership upselling.
- Processed retail and service transactions through POS systems, ensuring accurate daily sales reconciliation.
- Maintained accurate client records and booking-system data through organized, detailed entry practices.
Education
Associate of Science - Nursing Specialization
Houston City College
Houston, TX06-2026
Certification - Medical Office Specialist
Houston Community College
Houston, TX09-2024
High School Diploma -
Jane Long Academy
Houston, TX06-2024
Skills
- Point of Sale Management
- Payment processing
- Appointment scheduling
- Guest Payment Processing
- Healthcare software
- HIPAA & Confidentiality
- Multitasking & Time Management
- Team Collaboration
- Client relations
- Conflict resolution
- Microsoft Office
- Stock Management
- Front desk etiquette
- Problem-solving
Languages
Vietnamese, English
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Certification
- Certified Pharmacy Technician (CPhT)
Timeline
Restaurant Server
Pappas Burger
03.2026 - Current
Conceirge
Milk + Honey Spa
10.2025 - 02.2026
Pharmacy Technician
Walgreens
09.2023 - Current
Associate of Science - Nursing Specialization
Houston City College
Certification - Medical Office Specialist
Houston Community College
High School Diploma -
Jane Long Academy