Julia Uriegas
Plano,TX
Summary
Dynamic customer service professional with a proven track record at Jett Pets Club for Dogs and Raising Canes excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective communication and empathy, fostering loyalty and repeat business. Adaptable team player with strong multitasking abilities, committed to maintaining high-quality service in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Jett Pets Club for Dogs
07.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Crewmember
Raising Canes
06.2023 - Current
- Certified trainer for front counter, drive-thru and other areas.
- Service Specialist
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Flexible scheduling and the ability to acclimate to different zones when needed.
Education
High School Diploma -
Plano East Senior High School
Plano05.2024
Skills
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Product knowledge
- Customer focus
- Payment processing
- Inventory management
- Merchandise restocking
- Data entry proficiency
- Product merchandising
- Product recommendations
- Time management
- Attention to detail
- Organizing
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Quality assurance
- Cultural awareness
- Multitasking
- Professionalism
- Team collaboration
- Creative thinking
Certification
Social Media Marketing
Languages
English
Native or Bilingual
Timeline
Customer Service Cashier
Jett Pets Club for Dogs
07.2024 - Current
Crewmember
Raising Canes
06.2023 - Current
High School Diploma -
Plano East Senior High School