Account management professional experienced with managing high-value clients. Employs effective communication and authenticity to cultivate client relationships and drive successful project outcomes. Known for strong collaboration skills and adaptable approach to changing business needs.
Overview
26
26
years of professional experience
Work History
Sr. Account Manager
NFP
04.2023 - 03.2025
Developed client relationships by providing exceptional customer service and support.
Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
Boosted client satisfaction by effectively managing and resolving account issues.
Employee Benefits Specialist
PPLSI
05.2014 - 03.2023
Built strong relationships with key clients, resulting in increased sales and repeat business.
Sponsored SHRM conferences for IN, TN, KY to reach target audience
Led decision-maker presentations and employee education meetings
Conducted regular market research to stay informed of industry trends and competitor offerings.
Financial Representative
TransAmerican
11.2018 - 03.2020
Met with customers to assess needs & identify cost-savings within their budgets
Simplified complex financial concepts for clients, improving their decision-making confidence.
Developed tailored investment strategies to optimize long-term financial goals.
Consistent account review/maintenance to compare product performance with initial projections
Group Account Specialist
CNO Financial
01.2014 - 10.2018
Liaised with group clients and agents at Washington National, Bankers Life, Colonial Penn
Subject matter expert on policy language, amendments and commissions
Collaborated with team to streamline account processes saving time and reducing errors.
Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Analyzed data to create Metrics for future training and product improvement
Meteorologist/TV Weather Anchor
FOX59 / CBS4 / WTHR13 / WRTV6 / KTVU FOX2 / KING5
01.1999 - 01.2017
Delivered daily on camera forecasts to viewing audiences of millions
Simplified complicated data to effectively deliver clear and concise forecasts and warnings
Recorded forecasts for radio, newspaper, & social media under strict deadlines
Supported community events and non profits by serving as public speaker and emcee
Mastered specialized software to produce visual graphics
Analyzed maps, radar, satellite and computer model data to determine accurate forecasts.
Education
Broadcast Meteorology Program - Atmospheric Science
Mississippi State University
Starkville, Mississippi
01-1998
Bachelor of Arts - Broadcast Journalism
Washington State University
Pullman, Washington
01-1994
Skills
Relationship building and management
Teamwork and collaboration
Project management
Client services oversight
Prioritizing workflows
CRM software
Client meetings
Employee mentoring
Hobbies and Interests
An admitted science geek
Voice over projects
Camping and watching baseball with my family
Professional Awards
2021-2022, Performance Club Bonus 24 consecutive months, PPLSI
2020, Top Ten Persistency Award, PPLSI
2012, Scripps Howard Finalist Award, Team Breaking News 'IN State Fair Disaster' WRTV6
2011, Regional Emmy Award for Team Coverage 'December Earthquake', WRTV6
2003, Regional Emmy Nomination for individual 'Daily Weather Forecasting', KING5
Timeline
Sr. Account Manager
NFP
04.2023 - 03.2025
Financial Representative
TransAmerican
11.2018 - 03.2020
Employee Benefits Specialist
PPLSI
05.2014 - 03.2023
Group Account Specialist
CNO Financial
01.2014 - 10.2018
Meteorologist/TV Weather Anchor
FOX59 / CBS4 / WTHR13 / WRTV6 / KTVU FOX2 / KING5
01.1999 - 01.2017
Broadcast Meteorology Program - Atmospheric Science
Mississippi State University
Bachelor of Arts - Broadcast Journalism
Washington State University
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